Support Specialist

SUMMARY:
-

POSITION INFO:

SUPPORT SPECIALIST

Introduction
An software company with offices located in Pretoria and Stellenbosch is looking to employ an energetic and technical Support Specialist with 1 – 3 years’ experience to join their team.

Job Purpose
Support clients and internal employees regarding all products and modules of the company.

REQUIREMENTS

Minimum education (essential)
Matric
Minimum education (desirable)
Certificate, Course or Diploma in Finance related fields
Certificate, Course or Diploma in Computer Science
Minimum applicable experience (years)
1 - 3 years
Required nature of experience
Customer Relations / Client Engagement
Administration
Telephonic Support
Support of software technology
Skills and Knowledge (essential)
MS Packages
Understanding of basic finance / accounting
Skills and Knowledge (desirable)
Remote Technical Support
Google for Business
CRM Systems (ie Zoho)
Education and/or School Operations
(Understanding of CAPS and Curriculum requirements)
Experience in the Plus System environment
Basic technical support skills

Other
English and Afrikaans

COMPETENCIES
Essential Competencies
Interpreting Data
Resolving Conflict
Understanding People
Articulating Information
Convincing People
Establishing Rapport
Following Procedures
Producing Output

Important Competencies
Adopting Practical Approaches
Providing Insights
Examining Information
Empowering Individuals
Making Decisions
Thinking Positively
Inviting Feedback
Valuing Individuals
Showing Composure
Embracing Change
Checking Things
Upholding Standards

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Support 90%
Provide support on relevant platforms timeously.
Provide support on relevant platforms accurately and completely.
Provide support on all relevant third-party platforms.
Provide support to internal employees.
Escalate queries with discretion.
Maintain accurate internal communication on queries.
Provide professional and polite telephonic and written support.
Proactive decision making and feedback regarding client queries.

Sales Support 5%
Handle sales support queries where possible.

Support Manual Maintenance 5%
Create and maintain d6 support user manuals

Â

SALARY OFFERED

Market related

NB! This job is now closed. You can apply for other jobs by uploading your CV.