Switchboard Operator & Receptionist

SUMMARY:
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POSITION INFO:

As the Switchboard Operator & receptionist, you are on the frontlines of providing exceptional customer service through knowledgeable and welcoming interactions with customers over the phone.

Duties and Responsibilities:

• Main switchboard for all internal companies
• Assists callers by answering the line and connecting the caller to the correct person or department.
• Ensure the smooth running of the switchboard functions, including but not limited to, message taking, message delivery and all switchboard operations.
• Assist with departmental administration.
• Front of house, receiving and assisting customers at reception.
• Ensure the reception area is tidy and presentable.

Requirements:

• Outstanding telephone etiquette skills.
• Excellent written, computer and verbal communication skills.
• Customer / staff focused & Team orientation
• Must have previous switchboard experience.
• Fully bilingual-English and Afrikaans
• Valid driver’s license
• National senior certificate
• Tertiary education in relevant field advantage
• Competency in Microsoft applications.
• Contactable references.

Attributes:

• Strong character that learns fast and retains information.
• Attention to detail.
• Able to work on their own and under pressure.
• Steady personal life and emotionally mature.
• Very organised.