SyNCH Helpdesk Consultant

Recruiter:

Columbus Consulting

Job Ref:

Nat000097/RvZ

Date posted:

Thursday, May 8, 2025

Location:

Midrand, South Africa

SUMMARY:
We need a seasoned SyNCH Helpdesk Consultant with exceptional interpersonal skills to join our team. As a SyNCH Helpdesk Consultant, you will play a vital role in providing technical support tailored to the unique needs of healthcare providers. You will have the opportunity to work with cutting-edge healthcare technologies and collaborate with a passionate team to deliver exceptional service to our clients.

POSITION INFO:
Roles and Responsibilities:

Provide first-line support to all SyNCH users.
Allocation of tickets to all queries logged.
Identify, classify, prioritise, and escalate queries to relevant stakeholders.
Provide regular updates on the status of all logged queries.
Closing of all resolved tickets.
Reporting trends identified to the District, Provincial and National Department of Health and other health officials.
Audit queries response.

Requirements:

Qualifications: The minimum requirement is a Certificate in Information Communication Technology (NQF level 5)
More than 3 years in call centre and information system implementation
SyNCH experience will be an advantage and preference

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