SUMMARY:
We need a seasoned SyNCH Helpdesk Consultant with exceptional interpersonal skills to join our team. As a SyNCH Helpdesk Consultant, you will play a vital role in providing technical support tailored to the unique needs of healthcare providers. You will have the opportunity to work with cutting-edge healthcare technologies and collaborate with a passionate team to deliver exceptional service to our clients.
POSITION INFO:
Roles and Responsibilities:
- Provide first-line support to all SyNCH users.
- Allocation of tickets to all queries logged.
- Identify, classify, prioritise, and escalate queries to relevant stakeholders.
- Provide regular updates on the status of all logged queries.
- Closing of all resolved tickets.
- Reporting trends identified to the District, Provincial and National Department of Health and other health officials.
- Audit queries response.
Requirements:Â
- Qualifications: the minimum requirement is a Certificate in Information Communication Technology (NQF level 5)
- More than 3 years in call centre and information system implementation
- SyNCH experience will be an advantage and preference
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