SUMMARY:
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POSITION INFO:
Our client is looking for an individual to take responsibility for the designing, building, and operating a state-of-the-art Remote Monitoring and Management (RMM) system that underpins the companies managed IT services. This strategic and hands-on role leads the adoption of modern technologies, tools, and automation practices to ensure scalability, reliability, and security across client environments. The successful incumbent will be accountable for automation and tooling, monitoring and patching, reporting and insights, leadership and focusing on strategic objectives
Skills
- Demonstrates a strong passion for solving complex problems through technology, with a proactive and innovative mindset.
- Applies critical thinking to diagnose issues, identify root causes and implement effective, scalable solutions.
- Maintains a solution-oriented approach, continuously seeking opportunities to improve systems, processes and service delivery.
- Strong scripting ability/knowledge in Python and PowerShell.
- Proficiency in building and maintaining Power BI dashboards for operational and strategic reporting.
- Excellent organisational, communication, and people skills.
- Ability to manage multiple tasks and tickets simultaneously.
- Effective time management and prioritization skills.
- Technical proficiency in IT support tools and systems
Experience
- Proven experience designing and implementing automation workflows
- Hands-on experience developing scripts to automate operational tasks and improve service efficiency.
- Demonstrated ability to optimise and manage toolsets
- Experience configuring and managing AutoPilot deployments and patching strategies across hybrid environments.
- Strong background in proactive monitoring, alerting and self-healing systems using RMM platforms and custom scripts.
- Proficient in building and maintaining Power BI dashboards for reporting on system health, performance metrics and automation outcomes.
- Experience leading technical teams whilst driving continuous improvement.
- Skilled in managing escalations related to SysOps configurations, patching, automation and system changes.
- Familiarity with ITIL service management principles and their practical application in support operations.
- Experience collaborating across support functions to deliver initiatives and implement technical solutions.
- Demonstrated ability to manage multiple tasks and priorities effectively in a fast-paced MSP environment
The following qualifications are essential:
- Microsoft Certified: Azure Administrator Associate (AZ-104) -
- Microsoft Certified: Endpoint Administrator (MD-102) -
- PowerShell Scripting Certification (e.g. Microsoft or Pluralsight endorsed)
- Power BI Data Analyst Associate
- CompTIA Cloud+ or Azure/AWS Architecture Certifications
Apply today by sending your CV to:
