TJ 19739 - SENIOR SYSTEMS SUPPORT TECHNICIAN

SUMMARY:
SENIOR SYSTEMS SUPPORT TECHNICIAN

POSITION INFO:
Employer Description Builds, funds, and scales specialist information and communications technology (ICT) and digital companies Job Description Office365 implementation. Tier 1\/2\/3 support calls and tickets logged for SLA clients for remote support and by other technicians for quick assistance. Assist with mail accounts on IT Exchange. Assist or setup with backup on servers and troubleshoot backup failures. Assist or setup of SLA computers. Assist clients with their 3rd party software. Assist\/setup\/reload or troubleshoot of SLA and Adhoc computers Assist with requests like register domain\/hosting\/DNS\/mail etc. In-house systems, maintenance and management Assist clients remotely via TeamViewer or Anydesk. On-site support . Server support. Setup \/ maintain \/ configure various systems as needed (DFS, AD, GPO, etc). Documentation. Qualifications Degree\/Diploma in IT\/Systems Engineering Microsoft 365 Certification Skills 5 + years experience in Systems Support 2 + years Senior Support Technician Experience Experience implementing and supporting MS 365 Solid experience Server Backups Benefits Medical Aid Pension