SUMMARY:
SENIOR FIELD SERVICE TECHNICIAN
POSITION INFO:
Employer Description Managed IT, cybersecurity and business connectivity Job Description Strong Windows Server troubleshooting skills Practical experience with physical server hardware, Experience with remote monitoring and management tools Experience with IP PBX \/ VoIP telephony solutions Strong analytical, problem-solving and decision-making abilities. Ability to work under pressure, multitask and manage time effectively. Good coordination skills and a neat, presentable appearance. Qualifications Matric (Grade 12) A National Diploma or Degree in Information Technology or a related field would be advantageous. Certifications: Microsoft 365 (e.g. MS-102), MikroTik (MTCNA or higher), Sophos Certified Engineer, CompTIA Network+ \/ Server+, or equivalent. Skills 3-5 years + experience in Microsoft 365, Exchange Online and OneDrive administration and troubleshooting. Experience with MikroTik routers, Sophos firewalls and managed switching. A sound understanding of VLANs (tagged\/untagged), routing, DHCP, DNS and LAN\/WAN networking. Experience with Wi-Fi deployment and wireless point-to-point links. Strong Windows Server troubleshooting skills. Practical experience with physical server hardware, RAID and disk\/controller faults. Experience with remote monitoring and management tools (e.g. VSA or similar).
