TJ 394466 - CRM ANALYST PROGRAMMER – CAPE TOWN

SUMMARY:
CRM ANALYST PROGRAMMER – CAPE TOWN

POSITION INFO:

Employer Description

South Africa’s leading Fixed Income manager for more than 20 years, with around R186 billion of client assets under management

Job Description

• To provide technical expertise and recommendations in assessing new IT software projects relating to CRM;
• To act as a subject matter expert on CRM capabilities, technical architecture, system configuration, and cloud services etc.;
• To participate in analysis/requirements specification sessions with the CRM business team and end users, to determine the feasibility of the requirements and propose the best technical set up to achieve business objectives;
• To investigate and resolve CRM-related technical issues and provide full support and troubleshooting of the CRM application and integration with back-end services/applications;
• To deliver on technical requirements specification, configuration, development, testing and deployment of any technical changes to the CRM system, including custom applications and objects within the CRM application;
• To actively extend the CRM capability through creating new entities, forms, workflows, reports, dashboards, custom objects and views, to suit business needs;
• To deliver on and coordinate application development for multiple CRM-related initiatives simultaneously;
• To manage system changes without interruption to users;
• To manage the implementation and support of integration to other applications (e.g. Marketing Automation platforms, SQL product databases, Sharepoint, Power BI);
• To manage permissions and access to the CRM application;
• To install and configure plugins such as Outlook client and AFDS;
• To lead the technical stream of a migration effort from MS Dynamics on premises to 365 Sales
  To support the training of staff on the use of the CRM application; and

Qualifications

BCom/BSc Computer Science or Similar

Skills

• Minimum 5 years’ experience working with Microsoft Dynamics CRM or 365 (Sales and Service), including configuration, customisation, standard workflows, dashboards, forms, and views
• Experience in working on full life cycle implementations across multiple versions of Dynamics CRM and MS 365;
• Knowledge of Visual Studio, .Net framework, C#, SQL Server (T-SQL), JavaScript, HTML, CSS in a web-based environment; and
• Knowledge of Webservice and Web API using C#.NET, ASP.NET, MVC, WCF, Rest API, Azure services.
• Experience in configuring SSRS Reports for Dynamics 365 using FetchXML and SQL Server Data Tools;
• Understanding of Dynamics 365 Sales, Service and Marketing best practices;
• A strong background in Data warehousing and Data Base design in Microsoft SQL;
• Knowledge of C# Custom Plugins & Custom Workflow Assemblies;
• Knowledge of CRM integrations, including marketing automation platforms, Power BI and Sharepoint;
• Process, systems and data modelling skills (Visio or similar);
• Experience in applying a software architecture approach, which converts software characteristics such as flexibility, scalability, feasibility, reusability and security into a structured solution;
• Microsoft DevOps skills (advantageous);
• Experience in the development and implementation of standards, procedures and guidelines to support operational processes; and
• Experience in Financial Services or Asset Management. 

Benefits

• Pension
• Provident Fund
• Medical Aid

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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