Team Lead – Application Implementation and Support

SUMMARY:
MTS's client in Cape Town (Waterfront) is looking to employ a Team Lead to oversee Application Implementations and Support for internal and external clients. This is a technical role and involves the design and config of Business Applications and Report Designs. Ideally we are looking for candidates from the Freight, Warehouse and Logistics Sector

POSITION INFO:
Minimum Education and Experience Requirements:

• High expertise in Project Management protocols.
• Degree in Business Information Systems or similar.
• Project Management qualification/degree.
• Knowledge in Freight Forwarding Business Applications.
• Knowledge in Transport Management Systems and SQL is a plus.
• Understanding of Finance and related Reporting is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management is a plus.

• Lead the Solutions Teams in their day-to-day prioritization
• Manage Demand Planning with Project teams
• Lead the Design and Configuration of Business Application and Report Designs.
• Manage the end-to-end Implementation process for specific Applications.
• Conduct Pre and Post Go-live Planning, taking charge of Go/No-Go decisions on Deployments.
• Perform Due Diligence as required.
• Oversee system evolution, bug escalations, and resolutions
• Manage communication methods for Evolution, Bug Fixes, Bug tracking, and Release Notifications to relevant stakeholders.
• Troubleshoot production issues and conduct root cause analysis.
• Ensure continuity of interfaces by monitoring the platform.
• Develop and maintain support documentation.
• Gather business requirements from operations and customers.
• Translate business requirements into technical requirements with regional teams and vendors.
• Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support

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