Team Leader - Debt Collections

Recruiter:

Dante Personnel

Job Ref:

JHB006579/GB1

Date posted:

Monday, March 11, 2024

Location:

Roodepoort, South Africa

SUMMARY:
Our legal client based in Roodepoort is looking for a Debt Collection Team Leader to join their dynamic team

POSITION INFO:
Minimum requirements:

Grade 12/Matric
5 years’ experience in debt collection as a team leader
Ability to work in a team
Proper time management and ability to work under pressure and preparedness to work overtime, when required
Able to work and thrive in a high-stress and fast paced environment
Encumbant must have experience within government sector for debt collection, added advantage - experience with municipalities

Core Responsibilities:

To analyze unsatisfactory items and implement action plans
Ensure all deadlines are met
Analyse and document for quality assurance
To work closely with the supervisor to ensure the collection team have sufficient phone coverage in relation to requests for leave and any schedule changes
Meet and exceed all targets
Conduct telephone monitoring and dialer couching sessions to ensure efficient collections
Ensure all policies are adhered to
Ensure that reports to clients are produced in a concise and accurate format
Review delinquent accounts and develop strategies to ensure successful collections

Personal Attributes & Skills Requirements:

Good communication skills (written & verbal), attention to details and good interpersonal relations
Ability to meet deadlines
Ability to motivate and manage consultants
Good planning and organizational skills

Consultant: Glicinda Du Plessis - Dante Personnel Johannesburg
Apply via our website

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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