Team Manager â Contact Centre Sales

Recruiter:

Call Centre Staffing

Job Ref:

CPT001921/FK

Date posted:

Wednesday, November 5, 2025

Location:

Bellville, South Africa

Salary:

R30 000

SUMMARY:

About the Company

Our client a well-established financial services provider, dedicated to providing customers with accessible and effective financial solutions. They are driven by a passion for empowering people to make confident financial decisions and achieve long-term success.

About the Role

The Team Manager will be responsible for leading and managing a team of Sales Consultants within a dynamic contact centre environment. The role focuses on driving sales performance, ensuring quality and compliance standards are met, developing team capabilities, and fostering a high-performance culture.

POSITION INFO:

Key Responsibilities

Set and manage clear performance, quality, and development goals for team members.
Motivate and coach the team to achieve and exceed sales targets.
Manage incentive programs and budgets.
Oversee onboarding and training for new consultants.
Support staff career growth and skills development.
Handle people-related issues including absenteeism, performance management, and disciplinary processes.
Monitor productivity, quality, and compliance adherence.
Manage capacity, complaints, and call structure adherence.
Collaborate with project and campaign management teams to ensure readiness and target achievement.
Build and maintain a motivated, results-driven sales team.

Requirements

Matric (or equivalent qualification).
Minimum 3 years’ experience in team management within a sales environment.
At least 2 years’ experience in an outbound call centre.
Background in financial services or insurance will be advantageous.
Sound understanding of IR processes.

Knowledge and Skills

Strong grasp of first-line management practices.
Familiarity with contact centre systems, procedures, and performance management tools.
Knowledge of business processes, teamwork principles, and staff motivation techniques.
Ability to handle pressure and manage diverse teams effectively.

Competencies

Resilience and results orientation.
Excellent communication and interpersonal skills.
Strong planning and organizational ability.
Collaborative leadership style with a focus on coaching and development.
Commitment to continuous improvement and operational excellence.

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