Team Manager: Contact Centre

Recruiter:

Vox Telecommunications

Job Ref:

JHB000632/PM

Date posted:

Thursday, February 11, 2021

Location:

Pretoria, South Africa

Salary:

Market Related

SUMMARY:
Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.

POSITION INFO:

Job Description

Supports team manager and performs management duties when manager is absent or out of office
Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and sales goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Ensures company brand materials and physical working spaces meet and exceed company presentation standards
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Job Skills

Create an inspiring team environment with an open communication culture
Set clear team goals
Monitor team performance and report on metrics
Motivate team members
Delegate tasks and set deadlines

Minimum Requirements

Grade 12
Employee Training Experience
Product Knowledge and Industry Experience

Delegate tasks and set deadlines

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Team Manager: Contact Centre

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