Team Manager: Contact Centre

SUMMARY:
Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.

POSITION INFO:

Job Description

• Supports team manager and performs management duties when manager is absent or out of office
• Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines and sales goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  

Job Skills

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Monitor team performance and report on metrics
• Motivate team members
• Delegate tasks and set deadlines

Minimum Requirements

• Grade 12
• Employee Training Experience
• Product Knowledge and Industry Experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.