Technical Account Manager and Pre-Sales /PM (Hotel Contact Centres) *Remote

SUMMARY:

*Remuneration market related

Our client a BPO provider for Contact Centres is urgently seeking to place a Technical Account Manager to assist with System integration in client centric contact centre customization – based in South Africa to work remotely / from home:

Duties:

• Both a pre-sales and technical to advise sales as to which customization projects are technically possible, difficult, expensive or too risky
• Present confidently that the company is able to assist with technology / complete the work and able to draft proper network documentation and manage systems, processes and procedures, even on larger scale
• Senior Customer Management, able to identify and assist with high level technical troubleshooting (log on to system, see if calls are going / things are working as normal - interpret alerts and monitor systems
• Facilitate and serve as the interface between customer and the technical department and between Tech and Sales - Operations with specific focus being on maintaining the customers technical infrastructure and requirements

Major Projects include:

• PCI DSS/ SOC-2 and HIPAA Data Centre Compliance Path - working toward getting the Company certification and managing all of the accompanying documentation
• Maintaining documentation of all customer network designs 
• Developing and continually improving technical spec documentation for use of Sales Team
• Coordinating and confirming continued testing and routine maintenance of all systems
• Helping to research and schedule development of new services and solutions based on customer / market demand
  
  

Technical and Minimum Requirements:

• Gr 12 / Matric and related tertiary Sales and Technical qualifications/accreditation
• MUST HAVE minimum of 5-10 years Hotel Contact Centre technical support industry experience
• Basic understanding of how SIP (Session Initiation Protocol) works
• Basic understanding of networking and troubleshooting
• Excellent knowledge of Excel and PostgreSQL

POSITION INFO:



Consultant: Linda van Staden - Dante Personnel Pretoria
Apply via our website www.------

If you do not hear from us within 5 days, please accept that your application was unsuccessful

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

---