Technical Administrator - KZN

SUMMARY:
National medical equipment supplier requires a Technical Administrator to join their team in KZN. Minimum of 1 - 2 years experience in a similar position is required.

POSITION INFO:
Client Liaison and Call Management
Liaising with customers daily in a professional and courteous manner
Receive breakdown reports from customers and log call’s as necessary
Scheduling of Preventative Maintenance (PM) and mandatory upgrades
Assigning service Field Service Engineers to logged calls logically and timeously
Providing feedback to customers
Logging all calls on the system for traceability and reviewing daily for updates
Managing standby list and forwarding after-hours calls to Field Service Engineers on standby

Preventative Maintenance and Contract Services
Working through the Equipment Database / Technical Module for the group of companies
Ensuring all PM services for service contract and warranty customers are arranged on time (annually, bi-annually or quarterly)
Ensuring no PM services are missed

Quoting for PMS, Services and Upgrades
Preparing and sending quotes timeously for scheduled services
Ensure correct pricing quoted per modality, obtain selling prices for required parts
Following up on all quotes regularly and providing feedback
Maintaining a complete record of quotes sent and their status
Requesting signed quotes (private customers) and purchase orders (government) for accepted quotes
Ensure payment is received from COD (Cash on Delivery) Customers
Liaise with Team Lead for Field Service Engineer availability and schedule appointment with the customer for job to be done
If parts are quoted, check stock on hand and transfer to relevant Field Service Engineer or place an order through KZN Purchasing Technical/Procurement and ensure all the necessary information is sent with the order
Convert quote to job on E-Works and assign to the allocated Field Service Engineer as per appointment scheduled
Ensuring accepted quotes are filed, handed to Field Service Engineers prior to work, and that Field Service Engineers are dispatched

Quoting for Breakdowns, Repairs, and Room Alterations
Checking and responding to client emails requesting quotes or documents daily
Preparing and sending breakdown/repair quotes with urgency
Obtaining selling prices from procurement for spares
Following up regularly and providing status updates on quotes
Requesting signed quotations or purchase orders for approved quotes
Ensuring quote documentation is filed and provided to Field Service Engineers before dispatch

Ad Hoc Quotations and Purchase Orders
Preparing urgent quotes for work done without a Purchase Order
Following up and obtaining Purchase Orders
Maintaining a file indicating the current status of each item

Travel Requisitions
Submitting Field Service Engineers’ travel requisitions to the Travel Co-ordinator

Other Duties
Assisting with SCTs when necessary
Supporting the Technical Admin Supervisor and Technical Manager
Performing any other duties as required from time to time

Qualifications
A Grade 12 certificate is the minimum requirement

Experience Required
Minimum of 1 - 2 years previous experience in a similar position
ERP computer literacy is beneficial
Computer literacy and proficiency in MS Office, especially Advanced Excel is essential

Capabilities
Attention to detail with accuracy is essential
Ability to work under pressure and meet deadlines
Ability to work effectively in a team and build strong relationships
Efficient time-management
Strong Communication Skills