Technical Analyst Level 3

Recruiter:

Keystone Project Recruitment

Job Ref:

JHB001332/JHD

Date posted:

Tuesday, February 2, 2021

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
Our Client, a leading global provider of professional project and asset services in the energy, chemicals and resources sectors is looking for Technical Analysts Level 3 in Johannesburg. 6 month contract only

POSITION INFO:

Essential Skills/Experience:

Education:

HNC, HND or degree in Computing: Technical Support or another relevant technical subject.
IT qualification A+, N+, MCSE etc. or part IT or BSC degree.
CompTIA A+ and Cisco would be an advantage. Network Engineering.

Experience:

Experience in Windows 10, Microsoft operating systems, Cisco, Active Directory and WEB.
2+ Years of technical IT experience.

Skills:

Demonstrate strong written and verbal communication skills required to investigate and document problems and incidents.
Ability to clearly communicate on phones and Skype to non-English speaking countries.
Able to communicate learning moments to analysts L1 and L2 and train analysts on new applications and process.
Testing of analyst skills.

Key Responsibilities/ Accountabilities:

Responsible for assuring users are provided efficient and timely first level support on a 7x24 Basis.
Point of call escalation for L2 GSD staff.
Catch and dispatch tickets based on type, i.e. Network, Server, data loss, application.
Ensure accurate documentation of problem in SNOW work notes
Perform activities, projects and tasks as requested by management
Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems
Mentoring L1 and L2 staff under the “Buddy” system.
Assist in producing Customer Service reports and statistics from SNOW.
Responding to technical support calls from end users of computers and software applications escalated by L1 and L2 analysts.
Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.
Diagnosing and fixing network high level problems and hardware or software faults.
Assisting with backups and retrievals of user data, in case of data loss.
Keeping a record of issues and faults along with solutions, for future reference to training L1 and L2 staff

Special Conditions of Job:

Required to work shifts and weekends.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Technical Analyst Level 3

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