Technical Business Analyst

SUMMARY:
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POSITION INFO:

The technical Analyst will work closely with business analysts and support development by doing system analysis on incidents, problems, and IT projects.

Knowledge and Experience

• A deep understanding of investment and life products.
• A deep understanding of South African Investment Platforms and platform operations.
• An understanding of financial sector regulation as it relates to investment platforms.
• Experience in implementing non-functional requirements such as Performance monitoring, Security and Scalability and related tools.
• Experience doing Front End systems(web) analysis.
• Exposure to COBIT, ITIL or related framework will be beneficial
• Exposure to data analysis, SQL, BI tools, and reporting
• Understanding or experience in creating systems for Financial Advisers
• Experience in building successful relationships and working collaboratively across departmental teams and third-party vendors.
• Experience working in a fast paced, proactive and delivery focused environment.
• Excellent verbal and written communication skills
• Computer Literacy, with MS Excel at least at an intermediate level
• JIRA and Confluence experience an advantage.
• Whether you have grown a career as a software developer/engineer and you are looking to shift into technical analysis and requirements elicitation, or currently a technical analyst and looking to grow in the FinTech space, this is the ideal opportunity.

Key responsibilities

Technical

• Facilitate development for technical requirements using relevant framework and tools.
• Analysis of functional and non-function system requirements, including as-is & to-be analysis, impact analysis of changes required to existing systems and processes.
• Understand application, data and enterprise architecture.
• Critically evaluate information gathered from multiple sources, reconcile information conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding.
• Technical analysis of business applications, including application APIs, servers, associated endpoints and databases.
• Creation and management of technical documentation, including integration requirements and data flows.
• Consult and co-ordinate extensively with key stakeholders across Business, IT teams and Vendors.
• Consult and support Test Analysts with requirements and testing strategies.
• Facilitate data mapping exercises through investigating service calls, using tools such as SOAPUI/Postman.
• Functional testing of the solution in line with the business requirements.
• Facilitating the deployment process and release management.
• Triaging of defects and fixes
• The ideal candidate needs to have proven experience in contributing technically to software development projects (as a technical lead or as a technical analyst),

Qualifications

• Relevant degree in Commerce, Computer science, Statistics, Engineering, Investment Management, or related fields.
• Business / System Analysis certification/qualification an advantage.
• Software development background a distinct advantage.

Competencies

• Communicating with impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.
• Customer service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer’s that meets their needs. Take personal accountability for delivery.
• Driving for excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service.
• Analytical thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way.
• Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result.
• Teamwork and cooperation: Cooperate with others to accomplish common goals.
• Persuading and influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results.
• Leading change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.
• Trust and integrity: Show sincerity, honesty and consistency in words and actions.
• Detail oriented with an ability to engage with client requirements to ensure that the delivery is fit for purpose.
• The want to collaborate with and upskill fellow team members.
• Anticipation of problems and the ability to address them in a positive manner; take ownership of problems.
• Methodical, structured, and logical thinker.
• Open minded, positive personality with good technical communication skills.
• A Self-motivated team player who can prioritise their own work in line with expectations.
• Ability to be calm under pressure and maintain good humour.
• "Hands on" approach with a willingness and desire to learn.