SUMMARY:
Are you a strategic thinker with a passion for turning complex business needs into smart software solutions?
We’re looking for a dynamic Technical Business Analyst to join our team and drive innovation in the app and software development space. If you thrive in Agile environments, love collaborating with cross-functional teams, and have...
POSITION INFO:
Are you a strategic thinker with a passion for turning complex business needs into smart software solutions?
We’re looking for a dynamic Technical Business Analyst to join our team and drive innovation in the app and software development space. If you thrive in Agile environments, love collaborating with cross-functional teams, and have a knack for writing crisp user stories that deliver real value—this role is for you. Retail industry experience? That’s a bonus we’ll gladly take!
What you’ll do:
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You'll be responsible for providing technical analysis and expertise for business-specific applications and interfaces. This role is a critical bridge between business stakeholders and development teams, translating high-level business requirements into detailed technical specifications, user stories, and system solutions. With deep expertise in assigned custom platforms, this role ensures that business needs are accurately transformed into developer-ready tasks while maintaining system integrity. By collaborating closely with engineers, troubleshooting technical challenges, and documenting system behaviors, the Technical Analyst drives efficient, scalable implementations that align with both business goals and technical constraints.Â
Core Mission is to master the system’s capabilities, clarify technical requirements, and enable seamless development, turning business problems into reliable technical solutions.
Principal Accountabilities:
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- Requirement Analysis, System Expertise Solution Design
- Developer Collaboration Technical Leadership
- Systems Integration
- Testing, Quality Assurance Risk Mitigation
- Technical Support Training
- Continuous Improvement
Experience required:
- Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field or other equivalent relevant qualification.
- Proven experience, minimum 7 years’ relevant working experience, in application support or business/technical analytics.
- Experience working with third-party service providers and managing SLAs.
- Experience in global or virtual team working.
- Analytical: Agile/Scrum methodologies, Data modeling, process mapping.
- System Mastery: Deep hands-on experience with 1-2 core systems (Fleet, Payment, Loyalty and B2B CRM Systems)
- Developer Collaboration: Comfort with DevOps tools
- Agile Fluency: Proficiency in Azure DevOps, Scrum ceremonies, and backlog grooming.
Other information applicable to the opportunity:
- Contract position
- Location: Cape Town
- Work environment: hybrid way of work
- Level: Senior (7+ years’ experience)
Why work for us?
Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 
You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.  Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 
By joining iOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions. 
iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.
