Technical Co-ordinator: Printer and Document Solutions

Recruiter:

Collab SA

Job Ref:

CPT000001/SH

Date posted:

Monday, November 24, 2025

Location:

Cape Town, South Africa

Salary:

Monthly

SUMMARY:
Technical Coordinator / Technician
ð Century City, Cape Town
ð¼ Office-Based | ð Full-Time
ð° R19 000 – R21 000 per month (depending on experience)

Shape a Brand-New Role While Growing Your Technical Career
We’re recruiting on behalf of our client for a Technical Co-ordinator to join their dynamic operations team in Century City. This is not a replacement position — it is a brand-new role, created to strengthen internal processes and enhance service delivery.
That means you’ll have the rare opportunity to shape the role, refine workflows, and influence how this function develops over time. If you enjoy both the technical and organisational side of operations and love building structure where there isn’t any yet, this position could be perfect for you.

POSITION INFO:
What You Bring | Experience:

A strong technical background (network experience beneficial)
Excellent organisation, scheduling, and time management skills
Advanced Excel ability (formulas, filtering, calculations)
Ability to stay calm and productive under pressure
A solutions-driven, “think-ahead” approach
Reliability, loyalty, and strong attention to detail
Knowledge of MPS environments is beneficial

Key Responsibilities:

MPS Monitor & Print Fleet Oversight

Manage and maintain MPS Monitor and other print monitoring tools
Generate, analyse, and act on system reports
Ensure print fleet devices are monitored accurately and optimised

Technical & Operational Coordination

Log, plan, schedule, and coordinate installations and service calls
Coordinate engineers’ calendars and track job cards
Follow up on open tickets and order parts where needed
Keep SLA customers informed and updated

Administration & Customer Support

Handle warranty claims (Lexmark & HP)
Assist with quotes, invoicing, and billing (CPC & SLA)
Track and manage consumable levels across multiple platforms
Compare supplier pricing and ensure cost control
Assist with escalations, costings, reinstatements, and contract admin
Provide remote and onsite technical support to customers

If you’re excited about stepping into a newly created role with room to grow, define processes, and work on both technical and co-ordination tasks, we’d love to hear from you.

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