Technical Data Analyst Engineer

SUMMARY:
Technical Data Analyst Engineer
Our client, located in Sandton, Gauteng is currently recruiting for a highly skilled and experienced Technical Data Analyst Engineer to join their team. The successful candidate needs to come with 5 years’ experience in a relevant role. This position offers a unique opportunity to be part of a dynamic services team, where you will play a critical role in supporting operations through data-driven insights, technical leadership, and problem-solving expertise.

POSITION INFO:
Minimum Requirements:

• Matric.
• Bachelor’s degree in Data Science, Engineering, Computer Science, Information Technology or a related field.
• Vehicle and valid Drivers’ License.
• Minimum of 5 years' experience in a technical data analysis role, preferably within a utilities or smart metering environment.
• Proven experience in team leadership or supervisory roles in a technical support or service environment.
• Strong proficiency in data analysis tools and methodologies (e.g. Excel, SQL, Power BI, or similar).
• In-depth understanding of smart meter systems and technologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Familiarity with process engineering and continuous improvement practices.
• High attention to detail and commitment to service excellence.

• Senior-level experience in the utility sector, specifically with smart metering systems.
• Familiarity with customer service management (CRM) tools and platforms.
• Experience in operational change management and leading improvement initiatives.

• Utilise your technical knowledge of smart metering systems to guide the team in resolving issues and assist customers with related queries.
• Deliver regular training sessions, develop instructional materials, and promote continuous skills development to ensure the team remains informed about new technologies, products, and procedures.
• Collaborate closely with departments such as IT, Customer Support, and Operations to ensure cohesive technical issue resolution and continuous improvement in service delivery.
• Track and assess individual and team performance against established KPIs, provide constructive feedback, and initiate improvement strategies where needed.
• Investigate and resolve complex technical problems associated with smart metering systems, ensuring minimal disruption to customers and efficient resolution timelines.
• Identify and implement enhancements to technical and operational processes, streamlining workflows and supporting departmental efficiency.
• Lead, manage, and motivate a team of technical support professionals within the call centre environment, promoting high performance and professional growth.
• Apply data analytics to evaluate call centre operations, identify service trends, and generate actionable insights to support data-driven decision-making.

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