Technical Lead

SUMMARY:
We are currently looking for a Technical Lead to join our Geek Managed Services team.

POSITION INFO:

We are currently looking for a Technical Lead to join our Geek Managed Services team.

As a team, we are down-to-earth yet ambitious, highly-skilled yet casual, friendly yet professional, strikingly different from each other yet bound by our common human values. Proactive people who thrive on change and are driven to improve themselves and others everyday are the kind of people that will love working with us.

We''d love for our new addition to be authentic, driven, professional and filled with purpose, with excellent written and verbal communication skills.

The ideal candidate should be a natural born Geek, have a love for technology, interacting with clients and sharing knowledge.

If you are chosen, you will be accountable for providing advanced technical support in an effective and professional manner to internal and external stakeholders, in addition to providing leadership to the technical team.

Note that this position is based in Umhlanga, Durban, South Africa.

Essential competencies:

• 5-7 years working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
• 5-7 years experience troubleshooting and upgrading desktop/workstation and server hardware
• 5-7 years experience installing, maintaining and supporting corporate network environments (LAN & WAN)
• Comprehensive knowledge of Windows and Apple operating systems
• Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
• Windows Server and SBS operating systems
• Microsoft Office 365 Administration and migration
• Azure experience support and administration of Azure based infrastructure
• Microsoft Office application suite
• Advanced networking routers, access points, switches & firewalls
• DHCP Servers, Active Directory
• VPN and WAN setup/support
• Microsoft Exchange Server
• Experience in Disaster Recovery applications, processes and procedures
• Drivers license
• Experience having worked with a helpdesk ticketing system such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
• Microsoft certifications in AZ103/MS100 & MS101

Advantageous skills:

• Other cloud-based technologies AWS, IBM, Google
• Advanced networking Firewalls (Mikrotik, Cisco, Juniper, Fortinet)
• Linux operating systems
• MCSE or equivalent
• VMware & Hyper-V

Key responsibilities:

• Be accountable for effecting remote and onsite IT support to all internal and external stakeholders, in the recording and resolution of all IT support tickets logged and/or calls taken.
• Provide technical support and knowledge in terms of hardware, software, systems and administration.
• Ensure expected service levels and response times are adhered to.
• Follow the company processes to effectively escalate matters with efficient resolutions.
• Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support.
• Provide mentorship and drive learning initiatives within the team.
• Manage and lead various cloud related and technical projects for key client accounts.
• Perform regular client site inspections.
• Develop and implement standard operating procedures and technical methodologies used in a technology driven business.
• Be a Microsoft 365 evangelist with customers, partners and external communities.

Personal attributes:

• A team player, not afraid to show initiative with strong problem solving and decision making skills.
• A customer-focused attitude, with strong verbal and written communication skills.
• Self-motivated with a constant use of ones own initiative.
• The ability to multi-task and prioritise workload in real-time.
• Passionate about keeping abreast of changes in your chosen area of technology.
• The culture of imparting knowledge to co-workers, regardless of years of experience, and to constantly acquire and adopt knowledge from others.
• Career-focused with the motivation to forge ones own path to success within a high-performing team.
• The drive to be the best in the industry in every task one undertakes.

NB! This job is now closed. You can apply for other jobs by uploading your CV.