Technical Manager – Automotive

SUMMARY:
Approximately 5 years experience in the automotive industry

POSITION INFO:

Minimum Qualifications, Experience and Skills:

• Grade 12 plus Degree/Diploma Mechanical Engineering.       
• Approximately 5 years experience in the automotive industry
• Approximately 3 years experience in a Workshop manager role

Key Result Areas:

Workshop:

• Provide a strategic plan to ensure that the long-term vision of the department(s) are met.
• Manage the achievement of workshop targets – sales and profit margins
• Manage the workflow process in the workshop ensuring the effective utilization of resources.
• Liaise with the WS supervisor with required technical information related to product failures.
• Evaluate stock availability for workshop consumption
• Implement upgrades, ensuring that all prescribed modification parts are fitted during the repair process.

Finance:

• Analyse and identify warranty categories and requirements
• Ensure that all local and international  warranties are correctly processed
• Ensure that quotations are reviewed and forwarded to the customer timeously
• Develop financial projections (sales, margins, overheads, and CAPEX)
• Discuss and organize expenditure of budgets with stakeholders
• Implement controls to monitor budget vs. actual

People Management:

• Manage and coach the two supervisors reporting to the position.
• Design internal work processes to improve customer service
• Manage customer requests ito. pricing, warranty, quality and responsiveness
• Establish and maintain a customer database.
• Provide technical support and resolve customer queries

Quality & HSE:

• Develop, plan and implement quality initiatives to meet identified performance standards
• Implement technical changes to products
• Ensure that systems are updated e.g. part numbers that have changed
• Ensure that workshop repair manuals and procedures are up to date
• Compile in conjunction with the HSE department risk assessments

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