Technical Manager

Recruiter:

Daisy JHB (Pty) Ltd

Job Ref:

4019402716

Date posted:

Saturday, October 18, 2025

Location:

Port Elizabeth, South Africa

SUMMARY:
-

POSITION INFO:

POSITION: TECHNICAL MANAGER

AREA: PORT ELIZABETH

A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.

SKILLS AND QUALIFICATIONS:

Minimum Grade 12
Experience in a Management capacity advantageous
Basic networking experience
Basic Microsoft office knowledge
Yeastar, Samsung or Panasonic PABX experience
Basic Mikrotik knowledge advantageous

Certified in Hikvsion Advantageous

Must be able to build site solutions i.e. complete site survey’s
Flexible travel and office hours
Valid Driver’s license
Ability to speak English and Afrikaans advantageous with clear oral and written skills

STAFF MANAGEMENT:

Management of technicians
Scheduling of the set-up and installations
Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them.
Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place.
Train technicians or arrange for training on new products or product updates.
Set goals for performance deadlines in ways that comply with the company's vision.
Utilise KPI metrics to help guide team performance through coaching.

CUSTOMER SERVICE

Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements.
Drive effective customer service and ensure quality of service is standardised across all technicians
Create and maintain all relevant records, files and documentation required for seamless customer service
Set up customer training after installations where necessary.
Measure, monitor and maintain customer service and satisfaction.

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