Technical Manager - Smart Systems

SUMMARY:
Our client who is a leading fuel management solutions service provider is urgently looking to employ an experienced Technical Manager (Smart Systems) at their organization

POSITION INFO:
Location: Cyrildene, Gauteng

Requirements:

• Matric
• Any Technical Related Qualification
• 5-7 years of Technical experience (industry experience would be an added advantage)
• Must be computer literate
• Must be tech savvy

• Manage Technical Coordinator and Team of Installers and Technical Division (Helpdesk Technicians and Field Technicians)
• Coordinate with Technical Coordinator on Installations.
• Technical Management of Activities.
• Demands solutions to problems and coordinates the solution, arriving on site.
• Ensure that bugs are reported and tracked and written up / reported.
• Always demanding a better system and service from your team.
• Keeping a summary of activities for the Technical Meeting must occur regularly at fixed date and times.
• Cover new solutions, updates to Forum, and new discoveries relating to the system and its operation.
• Updates on Software change requests and Bugs reported. (Latest software releases and features).
• Demanding that issues that are problems are kept on the Development Plan.
• Liaise with Development and Qual on issues affecting the sites.
• Ensure that Trouble Shooters are maintained and made known and put to use by all Technical Staff.
• Oversee the Stock management, so that Technicians are not kept waiting for stock and go to the site without loitering in the office. Must be liaised with Stores so that stock is ordered to keep up with demand and requirements.
• Ensure that Internal Test benches and setups are properly maintained with the latest software and early versions available for testing on Internal Masters (Devices that are known to work 100%)
• Always stays in communication with the Clients and understanding their problems and working towards an amicable solution for them.
• Tracking of Value of Services Delivered to Client, targets to be set out and recorded weekly.
• Drive One Time Solutions for Tech Team and Clients
• SLA Compliance % to be tracked for each client. The SLA is the Service Level Agreement which describes a certain response time for each call based on its priority.SLA Compliance is a percentage of calls that were received and done within the SLA time versus all the calls done.

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