Technical Operations Manager

SUMMARY:
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POSITION INFO:

Main Purpose of the Role
The primary responsibility of the Technical Operations Manager is to manage the company’s day to day technical operations, including cloud infrastructure, systems and products.

A successful applicant will be required to oversee the company’s technical team and work closely with senior management to propose improvements to the business infrastructure and manage and report progress on various technical projects.

A good goal would be to give customers and internal users a great user experience. This could entail improvements that mean our internal and external software runs smoothly, with little downtime, at optimal cost and minimal risk.

Qualifications and Experience
? Minimum 10 years’ experience in managing corporate networks and/or live hosted infrastructure.
? Networking and system administration fundamentals
? Scripting and automation centric approach (Devops, PowerShell, bash, bicep etc.)
? Supporting Azure AD, Microsoft365 and Intune or similar
? SQL Server Administration
? Experience with Azure IAAS & PAAS or similar
? Excellent communication and people management skills
? Enjoys working in a fast passed, pressured, learning environment
? Committed and available during work hours and emergencies

Key Responsibilities
Will be responsible for the management and oversight of the following key areas:
? Writing I.T policy
? Responsibility for ticketing system & maintaining a good QOS to company
? Physical and cloud hosted infrastructure
? Backups and disaster recovery plans to ensure minimal downtime
? Security, IPS and firewalls – virtual or physical
? Cloud cost management
? Mail flow - SMTP/DKIM/SFP/DMARC
? Root cause analysis
? Troubleshooting system issues
? Telephony equipment, servers and VoIP
? Password and Certificate management
? Last mile connectively and the redundancy of this link
? Understanding of internet protocols – ARP/TCP/UDP/ICMP/HTTP/HTTPS etc.
? Network, switches, firewalls, VLANs, server and desktops and BYOD
? Monitoring of all systems and servers
? System upgrades and patch management
? Infrastructure Projects
? User onboarding and offboarding experience
? Documentation for SOP’s and IT policies (security and operational)
? Purchase management of IT equipment and ownership of IT asset registers
? Establish and maintain relationships with suppliers and contractors
? Office access control, basic network management
? Educating direct reports – through the IDP process
? Evangelizing and educating company staff on security best practices

Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.