SUMMARY:
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POSITION INFO:
Language
English (Zulu or Afrikaans will be beneficial)
Qualification
Post matric qualification in engineering ND/BTech/BEng (Mechanical, Mechatronics, Electrical, Electromechanical, Chemical)
Experience
Salary
0-2 years
- Working experience in Internal Sales; Admin experience important; Experience with pump sales or technical will be an advantage but is not essential as candidate will be groomed
- Market related, depending on the level of applicant
- Plus provident fund
- Bonus subject to company performance and individual performance
Core Responsibilities
Internal Sales Duties:
- Provide strong back office support for all sales activities, internal and external.
- Assist customers with technical enquiries and issuing of accurate quotations nationally. This includes email, telephonic and in person.
- Be able to spec competitor pump equivalents and offer solutions to customers.
- Be technically strong to read and understand pump graphs, bill of materials and drawings.
- Understand product to application fit (training will be provided).
- Prepare quotations, with the use of price lists, suppliers, intranet system and global factory communications. Quotations will be prepared for pumps, spares, repairs, field services and systems.
- Prepare system proposals and prepare supporting documentation write ups.
- Ensure the completion of the sales process from enquiry to successful delivery and payment.
- Proactively follow up on offers made and constant liaising with customers regarding status of orders and back orders.
- Retrieving order numbers, processing proforma invoices and proactively following through with implementation.
- Support branch manager and external colleagues when on the road.
- Ordering of local buy out products.
- Assist in deliveries and collections.
- Update company sharepoint documents and lean kit daily.
- Development of the Busch business in the province by:
- Practicing value added selling and upselling – always sell more that is asked for.
- Performing lead generation for key segments. Uncovering new opportunities whether via websites or through existing customers.
- Assist in growing the key business units.
Accounting / Administrative Duties:
- Creditors – retrieve supplier quotations and invoices. Process supplier purchase orders.
- Debtors – action debtors report for outstanding payments owed.
- Debtors – send invoices and statements and collect payments from customers when required.
- Control and reconcile petty cash.
- Completing sales reports for senior management when required.
- Filing of all documents.
- Source parts required for all non-Busch products.
- Assist with walk-in customers.
- Assist in deliveries and collections of stocks, supplier parts and pumps for service.
- Prepare spares and pumps that must be picked for delivery/collection by customers.
- Provide follow ups for the business units growth.
Stock Control Duties:
- Keep control of all Durban stock.
- Order stock for MRP and customer orders from head office weekly.
- Do cycle counts and stock counts.
- Receive, count and sign off stock.
- Control stock in warehouse. Receive stock deliveries and coordinate outgoing stock.
Other
- Prepare marketing material for the branch when required.
- Purchasing of monthly office consumables.
- Co-ordinate customer events when required such as golf days, road shows, lunches, and refreshments.
- Must adhere to all health and safety requirements and assist in its upkeeping.
- You will be expected to drive continuous improvement and lean development within the business. Achievement of business plan targets and alignment to company core values in particular.
- Assist in meeting the branches key performance indicators.
- Any other duties as requested by senior management.
- Duties are subject to change
Training
This role is an internal position in a technical product related environment for technical sales and administration. The new employee will follow a structured orientation and training programme:
- Approximately one-week orientation training in Johannesburg and/or one-week in Cape Town, depending on time allowance.
- One-week with the Durban sales team and in the service centre.
- Thereafter two-weeks will be given to complete all relevant online sales and technical training. This will be to learn on products and segments
- On the job training will continue in the sales dept under the guidance of the sales team manager
Character Traits
- Must be a proactive individual
- Must be energetic and helpful
- Must be a team player and people’s person
- A good communicator verbally and in writing
- Strong technical abilities in pumps/compressors/spare parts
- Must have a natural love for closing a deal or making a sale
- Strong ability to work accurately with numbers and information
- Must be able to multitask and enjoy a high-performance environment
Work experience
The following will be beneficial, but is not essential:
- Previous experience in internal sales in a company focusing on sales and support of a technical product (such as pumps, compressors, valves etc) to an Industrial customer base such as food, beverage, automotive, chemical, pharmaceutical, plastics.
Experience dealing with agents/distributors/re sellers of a product is a benefit
