Technical Sales Representative (Ink)

• B-Tech/B. E or Diploma in Chemicals/Polymer Chemistry
• 3-5 Years technical external sales experience from the Ink / Print industry
• MS Office with sound computer knowledge
• Experience working with Oracle will be advantageous
• Own transport – based in Hillcrest / Pinetown surrounds
• Must be neat and organized
• The incumbent is required to focus that the product reaches the end customer with right quality and be well versed & updated with the application of product portfolio
• The role requires incumbent to visit customer sites to support technical queries as he/she will be the single point of contact for any customer complaints/Sales/development queries.
• The incumbent should have thorough knowledge of compliances related different markets for e.g., REACH, FDA etc.

Skills And Knowledge:

ü Customer Focused

ü Flexible

ü Communication skills

ü Planning and execution

ü Interface Skills

ü Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).

ü Must be results-orientated and able to work both independently and within a team environment.

ü Accuracy and attention to detail

ü Consistently present a positive attitude towards company and customers

Duties:

• To support customers our new products application development and further growth of any new products which customer requires.
• To develop sustainable technical solutions to the recurring issues affecting the performance of our products at customer end.
• To conduct product trials and approvals with customers and or brand owners.
• To support sales team with projects to maintain and increase market share
• To support sustainability initiatives in line with global strategy and market needs.
• To support business in providing quality product and services to diverse customer base in domestic markets having complex and varied quality and performance related requirements.

Principal Accountabilities & Responsibilities

Accountabilities Responsibilities Control Point

• Customer complaint handling
• Control on customer complaints pertaining to product quality & packaging
• Turn-around time to resolve customer complaints
• Minimize customer claims related product quality

Technical Services Support To Customers

• Understands the issues related to product performance from application perspective at customer end.
• Designs & recommends the specification for change in product in view of application requirement
• Coordinate & interface with customers to understand chronic issues and their expectations
• Consult with production & related processes team to resolve issues
• Support to quality assurance team if required
• Lead time in providing support or resolving Issues

Benchmarking And Establishing Quality Standards For New Products

• Ensure that regularly competitors samples are checked, and recommendation made to production for quality improvement
• Develop and guide in implementation of quality systems and standards for new product
• No of new initiatives implemented

Decision Making Boundaries:

• Approval under special conditions in consultation with Sales Head
• Financial decision for any related sanction notes
• Financial decision for any related Trials

Primary Interactions:

• Work closely with internal cross-functional partners to ensure responsiveness to customer requests.

Domestic And Exports Marketing Team

• Understanding about the quality requirements of the customers and making improvements in the product for both as and when required

External Customers

• For product related specifications, complaints resolution etc. as and when required
• Quality department of other units for getting feedback on the product quality being produced as required
• Sales Head and other HODs at Site - Improvement in systems and processes, share customer complaints relevant to them

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