Technical Support Analyst

Recruiter:

Network Recruitment

Job Ref:

ITE006812/DAP

Date posted:

Thursday, May 22, 2025

Location:

Stellenbosch, South Africa

SUMMARY:
In this role, you’ll be instrumental in maintaining and supporting a growing data management infrastructure. With a strong focus on Microsoft Azure and server environments, you’ll be responsible for resolving service requests, supporting internal teams, and delivering excellent client-facing technical support.

POSITION INFO:
What You’ll Be Doing

Deliver first and second-line support for in-house developed applications and core infrastructure
Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, Storage Accounts)
Perform day-to-day server support and maintenance
Log and resolve service requests through a structured ticketing system
Provide clear, helpful technical support via Teams or telephone
Explain complex technical issues in a user-friendly manner
Meet agreed Service Level Agreements (SLAs) for incident resolution
Work closely with internal technical teams to escalate and resolve complex issues
Maintain documentation and contribute to internal knowledge sharing

What You’ll Bring

2+ years’ experience in an IT support or technical operations role
Proficiency in Microsoft Azure services and Windows Server environments
Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
Troubleshooting skills for connectivity and infrastructure issues
Basic PowerShell scripting experience for automation and diagnostics
Familiarity with ticketing systems (e.g., Jira)
Excellent communication and customer service skills
Ability to juggle multiple support requests while staying organized
Experience working in a small, agile IT team environment
Exposure to monitoring or remote support tools

Don’t miss out on this opportunity and apply today.

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