Technical Support Specialist

Recruiter:

IOCO

Job Ref:

iOCO00567

Date posted:

Friday, February 26, 2021

Location:

Midrand, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Essential functions:

Providing technical expertise to support and implement solutions (Networks, servers and other industrial/Information technologies), technical support provided in the following areas:

Service Level Agreement Customers (within and ...

POSITION INFO:
The Role:
Essential functions:

Providing technical expertise to support and implement solutions (Networks, servers and other industrial/Information technologies), technical support provided in the following areas:
- Service Level Agreement Customers (within and after business hours).
- Project Surveys, rollouts/deployment and commissioning.
- Inhouse support.
- Managing assigned tickets, timeous resolution of tickets.
- Escalation of incidents and requests. Identify risks.
- Updating and creating of information in SOC systems and knowledge base tools.
- Managing and developing good customer relationships.
- Identify, inform and escalate process improvement.
- General administrative tasks.
Skills and Experience:
Qualification Essential Competency:
- National certificate.
- A+ N+ Certificates.
- Network certificate.
- Server certificate.
Experience required:
- 5 years Network experience.
- 1 year Server experience
- Skill and knowledge of Microsoft office products
- Troubleshooting skills
- 5 years combined technical experience
- Security/Firewall certificate with 3 years experience
- SQL certificate with 1 year experience
- Knowledge and use of network applications and tools such as IMC, Airwaves, Clear pass, Winbox, terraterm/putty, forticlient, etc
- Certification levels for Aruba, Rukus, HP and Rajant will be an advantage
Other:
Work environment:
- Office environment.
- Assisting the 24x7 service operations centre.
Physical demands:
- Client call outs
Travel:
- Yes if required from clients
NB! This job is now closed. You can apply for other jobs by uploading your CV.

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