Technical Support Specialist (Level 2)

Recruiter:

CSG Recruit

Job Ref:

Tech Support

Date posted:

Thursday, May 22, 2025

Location:

Pretoria, South Africa

Salary:

R18 000 - R23 000 per month

SUMMARY:
A 1s & 2nd level Desktop, Printer, software, hardware and Networking support role. Office based in Pretoria East (Murrayfield) for a company in the ICT & Infrastructure Sector.

POSITION INFO:

Diploma / Degree in IT / Network related Qualification (Beneficial – Not a must have).
MCSE Microsoft Certified Systems Engineer
MCSA Microsoft Certified Solutions Associate
A+ / N+ Certification
Matric, Grade 12 – equivalent
Valid Driver''''''''''''''''s License

Advantageous Skills:

Certification: MZ 900 / MS 900 / SC 900
Knowledge on N-Able Products (Advantageous – Not a must have)
Knowledge in Sentinel One. (Advantageous – Not a must have)
Knowledge in Zabbix (Advantageous – Not a must have)

Requirements: (Experience & Skills):

Minimum 3-5 years’ experience with data management and general hardware and software support.
Knowledge and experience with Wireless & Networking.
System skills on Microsoft Office Suite (Admin).
Computer Literacy and Microsoft Office Suite (Advanced).

3+ years’ experience in:L1 – L2 support:

L1-L2 LAN Network
L1-L2 Wireless Network
L1-L2 Active Directory

3+ years’ experience in: L2 support:

L2 Windows Servers
L2 Printer Support
L2 Hardware Support
L2 Windows support
L2 Microsoft Office Support

Helpdesk experience ranging from Microsoft Infrastructure including Office 365, software, hardware,

including Servers.

Some Cloud based Infrastructure experience & cloud environments such as AZURE (Beneficial).

Basic experience in Active Directory user accounts, groups, and permissions.
Support and maintenance of PBX/VoIP systems, ensuring smooth communications.
Experience in Support and maintenance of Windows servers, ensuring they are secure, updated, and operational.

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