Technical Support Specialist Ref: ZR

Office bound Agent accepting and responding to inbound calls, email tickets and chat messages. The candidate will be working in an IT and ISP environment supporting end users and businesses.

You will join a technical team comprising of Network Technicians, a Network Administrator and a Network Engineer.

Cape Town based, permanent

ROLES & RESPONSIBILITIES:

Provide Telephonic and/or Remote support to end users and businesses

Troubleshoot Internet related connectivity issues as reported by our customers

Provide sales info to customers as required

Configuring customer equipment for the installation teams

Testing and booking-in of faulty equipment (routers, switches, beams etc) to suppliers

Scheduling and assigning equipment and services to installations on our CRM system

Assembling and repairing computer hardware (Laptops and Desktops etc)

Maintaining existing software and hardware with any upgrades any that have become obsolete

Monitoring computer networks and systems to identify how performance can be improved

Work together with other IT support personnel

Conduct backup operations

Creating/Updating of technical documentation

Compiling daily reports on technical systems

PERSONALITY:

Meticulous

Well-articulated

Self-driven and shows initiative

Ability to handle stress and work without supervision

Have great problem-solving skills

Honest

Be able to think out of the box

QUALIFICATIONS:

A+ and N+

Basic Networking Diploma or similar

EXPERIENCE:

A background in an ISP support environment

3 Years in an IT Support Environment resolving issues with Windows PCs and Server

A good understanding of Networking and Internet Protocols

Experience with Windows 7, Windows 8, Windows 10, Windows Server 2008, 2012 and 2016

Experience with Active Directory

Experience with Cloud based Email systems (eg Office 365 Setup, Google Workspace etc)

Experience with Remote Desktop Technologies (RDP, Anydesk, Teamviewer, VPN etc)

Basic knowledge of Using Microsoft Office (this includes, Outlook, Word, Excel)

Mikrotik knowledge would be advantageous