Technical Support Specialist Ref: ZR

Recruiter:

Progressive IT Resourcing

Job Ref:

1890162851

Date posted:

Thursday, March 10, 2022

Location:

Cape Town, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Office bound Agent accepting and responding to inbound calls, email tickets and chat messages. The candidate will be working in an IT and ISP environment supporting end users and businesses.

You will join a technical team comprising of Network Technicians, a Network Administrator and a Network Engineer.

Cape Town based, permanent

ROLES & RESPONSIBILITIES:

Provide Telephonic and/or Remote support to end users and businesses

Troubleshoot Internet related connectivity issues as reported by our customers

Provide sales info to customers as required

Configuring customer equipment for the installation teams

Testing and booking-in of faulty equipment (routers, switches, beams etc) to suppliers

Scheduling and assigning equipment and services to installations on our CRM system

Assembling and repairing computer hardware (Laptops and Desktops etc)

Maintaining existing software and hardware with any upgrades any that have become obsolete

Monitoring computer networks and systems to identify how performance can be improved

Work together with other IT support personnel

Conduct backup operations

Creating/Updating of technical documentation

Compiling daily reports on technical systems

PERSONALITY:

Meticulous

Well-articulated

Self-driven and shows initiative

Ability to handle stress and work without supervision

Have great problem-solving skills

Honest

Be able to think out of the box

QUALIFICATIONS:

A+ and N+

Basic Networking Diploma or similar

EXPERIENCE:

A background in an ISP support environment

3 Years in an IT Support Environment resolving issues with Windows PCs and Server

A good understanding of Networking and Internet Protocols

Experience with Windows 7, Windows 8, Windows 10, Windows Server 2008, 2012 and 2016

Experience with Active Directory

Experience with Cloud based Email systems (eg Office 365 Setup, Google Workspace etc)

Experience with Remote Desktop Technologies (RDP, Anydesk, Teamviewer, VPN etc)

Basic knowledge of Using Microsoft Office (this includes, Outlook, Word, Excel)

Mikrotik knowledge would be advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Technical Support Technician
Location: Paarl
Salary: R10 000.00 Monthly
Job Description:We are seeking a technical support and Installation Technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service, perform broadband installations and ensure all technical systems run smoothly and efficiently.
17 days ago

2IC Developer
Location: Stellenbosch
Salary:
Join an innovative hospitality software solutions provider in Somerset West as a Full Stack Developer. This is a hands-on development role with the opportunity to support the CTO as a 2IC, providing exposure to leadership while focusing primarily on designing, building, and maintaining high-quality software applications.
2 days ago

Statistical Data Analyst
Location: Cape Town
Salary: Annually
If data tells a story, are you ready to be the storyteller?
2 days ago

Specialist Services Engineer (Tier 3)
Location: Bellville
Salary:
2 days ago

IT Systems Engineer (Tier 1)
Location: Bellville
Salary:
2 days ago

Technical Business Analyst
Location: Cape Town
Salary: Monthly
Join a Growing FinTech Leader as a Business Analyst / Project Manager and Accelerate Your CareerThe ideal candidate brings proven technical experience in software development projects, either as a technical lead or technical analyst, and is eager to advance their career within the FinTech sector. Whether transitioning from a software developer or engineer role into technical analysis and requireme...
3 days ago

Project Manager/Business Analyst
Location: Cape Town
Salary: Monthly
Join a Growing FinTech Leader as a Business Analyst / Project Manager and Accelerate Your CareerAn exciting opportunity for an experienced Business Analyst / Project Manager to take the lead on innovative FinTech projects. Focus will be on managing medium-sized bespoke software developments, driving solutions that are efficient, scalable, and impactful. Whether transitioning from development or ex...
3 days ago

Online Integration Specialist (CH1174)
Location: Stellenbosch
Salary:
3 days ago

Manager: Collections Strategy
Location: Cape Town
Salary:
Are you the kind of person who can turn data chaos into strategy gold? We're looking for a sharp, innovative Manager: Collections Strategy — someone who can look at a collections book and instantly see patterns, potential, and profit. This is your chance to drive real impact by shaping collection strategies that blend analytics, technology, and smart thinking. If you live for the thrill of i...
4 days ago

Financial Accountant
Location: Cape Town
Salary: 700000 Annually
Get the Numbers Right. Make the Processes Smarter. Be the Backbone of Finance.
5 days ago

Technical Support Specialist Ref: ZR

Similar jobs you might be interested in:

Create a free job alert for Technical Support Specialist Ref: ZR in Cape Town