Technical Support Technician - Boland Area

 

Recruiter:

Glasshouse Recruiting

Job Ref:

CPT000012/Sam

Date posted:

Monday, August 2, 2021

Location:

Somerset West, South Africa


SUMMARY:

The main purpose of the position:

An integral part of the success that encompasses the SOC (Service Operations Centre) Infrastructure team within the company
Responsible for tickets regarding the client’s infrastructure that require escalation to a Specialist Level Technician
Responsible for ensuring critical issues are resolved to client satisfaction, meeting service level agreements
This position is a hands-on technical role that comes with many benefits such as working with an innovative team, a strong focus on goal achievement, integrating the latest technologies, and working in an ever-changing fast-paced environment
Provide effective and efficient 2nd level response fault/ticket and management of the company’s external and internal Customers, resolve 2nd level issues and escalate issues to T3 Support Technicians

POSITION INFO:

Main Responsibilities:
Network monitoring
Provide effective and quick response
Clear and consistent internal and external communications
Responsible for in-depth customer issues


Key Performance Areas:

SOC (Service Operations Centre) Monitor: Monitoring of the network (Dude/UNMS)
Monitoring of Tickets hourly (DataTill)
Prioritising and managing many open cases at one time
Maintenance of the network
Monitoring of alerts (DataTill & Preseem)
Provide comprehensive technical support of Voice/Mobile Data/IP services, including troubleshooting, analysis, resolution, and technical escalations
Manage and comply with internal and external escalations timeframes
Keep monitoring sites up to date on-site information and changes
Helpdesk In-bound Response
Incident Management
Fault Management



Requirements:

Grade 12
CompTIA A+, N+ and/or any other similar IT qualification
MTCNA and/or MTCRE
2-5 years’ experience in the Telecommunications Service Sector
2-5 years’ experience in Desktop Support
Experience with FreePABX and Asterisks
Experience with VoIP and Telephony
Basic understanding of OSPF and Routing

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Technical Support Technician
Location: Cape Town
Salary: R20 000 Monthly
Company based in Brackenfell Western Cape is seeking a skilled technical support technician to join their team.
26 days ago


Technical Support Technician
Location: Paarl
Salary: R10 000.00 Monthly
Job Description:We are seeking a technical support and Installation technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service, perform broadband installations and ensure all technical systems run smoothly and efficiently.
8 days ago


Retail cashier / technical services & telephone support
Location: Stellenbosch
Salary:
Our client based in Stellenbosch is looking for a reliable, professional and detail-oriented Retail Cashier & technical Services Assistant to join their busy paint and hardware store.Overview: This role combines:Front counter cashier dutiesTelephone answering and customer servicetechnical support assistance (quotes, product queries, order processing)The ideal candidate must be confident w...
20 days ago


Technical Customer Support Agent (Electrical / Automation)
Location: Cape Town
Salary:
Are you a technically minded customer support professional with experience in electrical or automation environments? A leading engineering environment is seeking a proactive individual who thrives in a fast-paced setting and enjoys solving customer queries while supporting operational excellence.
30 days ago


Retail cashier / technical services & telephone support
Location: Stellenbosch
Salary:
Our client based in Stellenbosch is looking for a reliable, professional and detail-oriented Retail Cashier & technical Services Assistant to join their busy paint and hardware store.Overview: This role combines:Front counter cashier dutiesTelephone answering and customer servicetechnical support assistance (quotes, product queries, order processing)The ideal candidate must be confident w...
25 days ago


Technical Coordinator Montague Gardens, Cape Town - Salary: R20,000 R25,000 CTC (depending on experience)
Location: Capetown
Salary: Market-related
A well-established technical services business is seeking a highly organised technical Coordinator to support a busy technical department.
5 days ago


Junior Packaging Equipment Technician
Location: Capetown
Salary: Monthly
technician in packaging.
6 days ago


Level 1 Support Technician – Networks
Location: Cape Town
Salary:
7 days ago


Senior Technician / Plant Manager
Location: Cape Town
Salary:
Our client in the Cape Town is looking for an experienced Senior technician / Plant Manager to oversee the technical operations and maintenance of their production plant. The successful candidate will be responsible for managing plant machinery, leading the maintenance team, and ensuring the efficient operation of equipment including piston-driven systems and production machinery used in the bever...
7 days ago


Production Technician
Location: Cape Town
Salary:
A respected manufacturing company needs a Production technician to join its Western Cape team. If you meet the requirements - apply today. In this role you will be responsible for managing line set-ups and changeovers, performing tool and equipment set-ups across manufacturing lines, and ensuring correct execution of procedures by production staff. You will set up and adjust production equipm...
8 days ago


Create a free job alert for Technical Support Technician - Boland Area in Somerset West

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions