Technical Training Manager: SA

SUMMARY:
We are looking for an experienced and qualified Technical Training Manager. You should be able to conduct Technical Training and other Technical Skill Development Activities for our Employees.

POSITION INFO:

JOB OVERVIEW:

• One will Lead Design and Delivery of Technical Training Programmes.
• As a Technical Training Manager, your responsibilities will include Identifying the Training Objectives and Conducting a Need Assessment.  You should be able to develop all the Training Material required to carry out Training sessions accordingly. 
• The Training Cycle would need to have System Learning Solutions and some Self-Directed Learning Opportunities.  The goal is to ensure that all Employees Develop Technical Skills and Carry Out their Tasks More Efficiently.
• Technical Training Manager will also Assess and Manage any Contractors utilized to deliver Specialised Training.

PURPOSE:

• Responsible for Development and Delivery of Technical activities across the Business to enable Technical Employees, Sales Teams, And Business Partners; Distributers, Contractors etc. Develop, Maintain, and Increase their Technical Product Capabilities and Knowledge.
• Also responsible for Systems Training with the learning Solutions being delivered as a blend of face to face, eLearning and other self-directed learning opportunities.

KEY RESPONSIBILITIES:

TRAINING DEPLOYMENT:

• Develop and Implement A Strategy to Build Regional Skills Capability.
• Develop and Implement Customer Focused Solutions to ensure that Customers, Partners, And Employees Have Access to Relevant Content.
• Ensure the Effective Development and Maintenance of Content.
• Keep up to date with Technology and ensure the deployment of “new ways of working” to enhance the learning experience and provide business intelligence to the business.
• Create a ‘learning organisation’ by keeping up to date with business learning trends and applying new knowledge to the business.
• Coordinating product-related trainings, including presenting new features and simulating activities in a demo environment.
• Drive the Commercial Viability of The Training Function to Ensure Business Profitability.

SKILLS DEVELOPMENT:

• Analyse Group Technical Training Needs and Identify Training Gaps.
• Develop Technical Training Programmes that align with Business needs.
• Prepares Technical Training Plans in line with the Group Strategy.
• Implement Technical Training Programmes effectively.
• Facilitate / Conduct Online and Face to Face Technical Training to Employees and Contractors.
• Analyse Course Evaluations to Assess Technical Training Effectiveness.
• Ensure appropriate learning tools are available and accessible.
• Manage the delivery of internal and externally provided training.
• Accelerate and complete Company’s Accreditation Process as a Training Provider and/or it’s Training Programs.
• Assist in the recruitment and management of trainees / learners.
• Deliver results within training budget.

STAKEHOLDER ENGAGEMENT:

• Engage Departmental Heads and Subject Matter Experts (SME’s) to review existing and develop new suitable content and materials for in-house courses.
• Evaluate and Appoint Third Party Training Providers.
• Communicate and provide feedback to organisation on effectiveness of training efforts.
• Liaise with the relevant State Training Authorities and ensure legislative compliance.

MEASURES OF PERFORMANCE (INDICATORS):

LEADING:

• Application of Knowledge to Job/ Transfer of Knowledge to Skill.
• Increased Employee Productivity.
• Voice of the Customer (VOC).

LAGGING:

• Total number of trained employees against the skills matrix.
• Time to Proficiency (the rate trained learners produce results).
• Overall impact on Organizational Performance Metrics.
• Knowledge & Skill Retention.
• Improved Engagement Levels based on Employee Development and future growth.

QUALIFICATIONS:

• Engineering Degree or A Technical Qualification Degree or related field.
• Additional Certification in Training e.g., Certified Technical Trainer a plus.
• Certifications in Six Sigma required / very advantageous.

EXPERIENCE:

• Minimum 05 years Technical Background.
• Minimum 05 years in Management of the Technical Training Function.
• Proven Work Experience as a Technical Training Manger.
• Proven Experience in Technical Course Content Development.
• Commercial Acumen.
• Technical Sales expertise/background.
• Technical Sales Training experience.
• Demonstrated Strong Technical Abilities.
• Ability to Lead Teams and Ability to Develop Key Talent.
• Proven experience in Developing, Inspiring & Motivation of others.
• Proven experience in Leading Teams and in Developing Key Talent.
• Solid understanding of Six Sigma / LEAN process review.
• Proven experience in Technical Training Project Execution & Management.
• Knowledge of Web-Based Learning Platforms and Modern Educational Techniques.
• Knowledge of French, English and Arabic required.

COMPETENCIES:

• High Computer Literacy
• Presentation / Training Facilitation Skills
• Planning and Organisation Skills.
• Analytical Skills
• Research Skills
• Training Materials Development Skills
• Time Management
• Customer Obsessed
• Strategic
• Innovative for Impact
• Inspiring
• Build Extraordinary Teams
• Courageous
• Deliver Results
• Adaptable
• Lead with Continuous Improvement of Business Systems.

NB! This job is now closed. You can apply for other jobs by uploading your CV.