Technical support Technician - Security Equipment

SUMMARY:
My client a leading distributor in the electronic security equipment industry is urgently looking for a Technical Support Technician in Roodepoort.  Ideally they are looking for someone out of the Security industry giving technical support on Security systems before.  Alternatively they will also look at an Excellent communicator with an A+ / N+ Qualification that's looking for a foot in the door into the Security Industry.

POSITION INFO:

Minimum requirements:

• Grade 12
• If no Technical experience in Security, A+/N+ Certification in IT
• Own transport – this position does require some travelling from time to time (Client (installer) and end-user visits. 
• Valid driver license

 Synopsis:

This position will primarily be responsible to support the Sales Staff and their clients (installers and integrators) to successfully sell equipment and solutions by providing technical advice to the end-users. The position will also include Low level repairs and Go/No-Go testing on equipment will be done. 

 The application of the equipment and solutions are in the Electronic Security Industry and consists of complete solution implementation on end-user sites for CCTV, Access Control, Alarms and Perimeter protection and detection (including Electric Fences, Gate Motors and Intercoms).

Personal attributes required:

• High Driver - Ambitious, Results Orientated Go-getter. Self-Starter. Makes things happen.
• Moderate Analytical - Strong with analysis, metrics, data and fact-based decision making.
• Team Player – Works well with others, great at assisting clients and sales staff.

 Job Description:

• Provide both pre- and after-sales advice and support. This position will liaise regularly with other members of the sales team and colleagues from a range of departments, such as R&D, development, design, purchasing, technical support, services department and marketing, as well as company managers and technicians.
• The technician must help sales staff, installers and their customers to understand, compare, and contrast the solutions that are available for buying.
• Troubleshoot problems with their implementations—that is, to help ensure that the solutions work successfully and to maximize sales by providing such help to the internal and external clients.
• The Sales Technician will also train and advise sales staff and installers on the products and solutions.
• The sales technician must become a product specialist on all the SCW electronic security products and will also be involved with Workshops with Installers/Clients, Shows and demonstrations of our products including pre-setups and configuration of equipment.

Soft Skills:

• High Level of communication skills (oral and written in at least English).
• Attention to detail.
• Stress tolerant.
• Social skills.
• High emotional intelligence.
• Conflict resolution.
• Well organised.

 Summary of Responsibilities:

• Technical Repairs (limited – basically go/no go testing, replacement of fuses and basic repairs etc.
• Telephonic support backing up Sales Staff when required (client’s phone in and need quote etc).
• Training branch installers on our products and solutions as required.
• Supporting internal systems on a 1st Line bases (PC’s/printers and internal network, alarm and demo boards/equipment etc.). 
• Submit weekly status report on internal systems.

• Grade 12
• A+ / N+ if no security experience. 
• Valid drivers license

Skills:

• Very strong with relationships - able to get people to rely on them.
• Communication Skills essential - telephonic, face-to-face and email etiquette.
• Accountability Motivated - Drives for Own Results

NB! This job is now closed. You can apply for other jobs by uploading your CV.