Technician

SUMMARY:
The Role:

Essential functions:

• Service Calls: Support on all hardware/software installed on all sites.
• Ability to query and identify issues in various databases for example SQL Express etc. - High level of knowledge.
• Electronic Security Solutions
  

  POSITION INFO:
  The Role:

  Essential functions:

  • Service Calls: Support on all hardware/software installed on all sites.
  • Ability to query and identify issues in various databases for example SQL Express etc. - High level of knowledge.
  • Electronic Security Solutions
  • Ensure that the incident/ticket system has been updated accordingly to ensure tracking is in place for all tickets logged.
  • Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.
  • Small Installations: Project Coordinating all new installations by making sure that client knows requirements as well as meeting deadlines.
  • Maintenance: Ensure that hardware / software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements.
  • Accurate and up to date maintenance documentation to provide proof of the services rendered.
  • Timesheets/ Documentation/ Reporting - Vehicle log sheets - Training.
  • Peer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participation.
  Skills and Experience:

  Essential Qualification:

  • Gr 12 
  • Equivalent College diploma 
  • MCSE 
  • N+ 
  • N.DIP Electronic/Electrical Engineering (LC) SQL Certified 
  • PSIRA Certified

  Preferred Qualifications:

  • CCTV
  • Hikvision, Bosch, Milestone 
  • Access Control â?? Impro Portal/ IXP400, Gallagher.
  • Fire â?? Ziton, Technoswitch
  • Time and Attendance - Jarrison, Kronos 
  • Basic Electronics

  Experience Required:

  • 5 years+ 
  • Project experience: 2 years 
  • Experience in servicing/installing HW / SW of Electronic Security and Safety Systems.
  • Structured and methodical with fault finding.
  • Networking Skills (N+ will be beneficial)
  • Access Control Skills
  • CCTV Skills 
  Key Accountabilities:
  • General Market Knowledge
  • Understanding high demand of Customer Service 
  • Communication 
  • Ability to communicate efficiently to customers as well as co-workers on fault statuses.
  • Self-Starter and Motivated 
  • Driven by the need to succeed 
  • PC skills 
  • MS Excel, MS Word, MS Outlook, and Internet. 
  • Electronic Skills
  • Low Current Power, Relays. 
  • Software installation skills.
  • Hardware installation skills
  Other:

  Work environment:

  • Will be on site (in house and also outside)

  Physical demands:

  • Bending
  • Sitting
  • Lifting
  • Driving

  Travel:

  • Travelling will be required to sites
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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