SUMMARY:
-
POSITION INFO:
One of our clients who specialise in offering end to end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department.
This is a very high performance driven environment, we are in need of candidates with a great track record of managing complex service issues and the ability to manage multi-disciplinary teams!
As the Service Delivery Manager, you’ll be the heartbeat of client success—ensuring seamless delivery of solutions, building trusted relationships, and driving continuous improvement across all service touchpoints.
Key Focus Areas:
Service Delivery Management: Lead end-to-end rollouts of B-BBEE and compliance solutions, ensuring SLA adherence and quality benchmarks.
Client Relationship Management: Be the go-to expert for client queries, escalations, and strategic service reviews.
Team Leadership: Coordinate consultants, trainers, and support staff to deliver excellence.
Process & Quality Control: Implement SOP's, drive efficiency, and ensure compliance with BEE codes, EE legislation, and POPIA.
Reporting & Insights: Track KPI's, generate performance reports, and present actionable insights to senior leadership.
What We’re Looking For:
Bachelor’s degree in Business, Project Management, or related field
5+ years’ experience in service delivery, client success, or project management
Strong understanding of B-BBEE Codes, Employment Equity, and compliance frameworks
Experience in SaaS implementation or professional services is a plus
Exceptional leadership, communication, and problem-solving skills
Proficiency in CRM and project management tools
Resilience, adaptability, and a passion for excellence
Skill set:
Client relationship management
Communication
Time management
Organisational
Attention to detail
Project management
Conflict management
Leadership
Resilient
Adaptable
Technical
System knowledge
Risk management
Why Join?
Work with a purpose-driven team in a high-impact role
Be part of a company that values innovation, integrity, and client success
Opportunity to shape service delivery in a growing and dynamic sector
