Telecommunication Operations Manager

SUMMARY:
Fast-paced, highly pressurized, and challenging environment is looking for a Operations Manager with projects, connectivity and a strategic mindset to join their fast growing Telecommunications company.

POSITION INFO:

Requirements

Relevant Degree

Telecommunications experience

Management experience - must have managed a team of 15 or more

Financial management

Prepare and agree annual budgets for functional and support costs;

- Responsible for managing the budgets for all projects, and related development activities;

- Accountable for the effective financial management of the operations team;

-In support of the Chief Executive Officer, provide monthly information to enable the creation of financial results and forecasts for the Operations Team.

2. Staff management

- Establish and maintain appropriate staff resources of the Operations Team to ensure that projects are delivered on time, on budget and to the agreed quality standard;

- To establish clear organizational structures for the Operations.

- Team, including responsibilities and accountabilities of individuals.

3. Operational delivery

- Provide technical support for the agreed redesign, development, implementation and continuous improvement of the company’s processes as required to ensure customer focus;

- Direct via project managers the software, knowledge base, data base and customer support teams to overcome technical and other constraints on the delivery of projects;

- Assist in the development of the strategic plan for all operational activity;

- Implement and monitor the annual and medium-term operational plans, program and projects to meet overall objectives and agreed timings;

4. Communication and Information:

Ensure effective internal communications both within the operations team and across the organization.

5. Organizational Effectiveness

- Manage functions.

- Increase the effectiveness and efficiency of Support Services through improvements to each function.

- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

- Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.

6.Organizational Leadership Contribute to short and long-term organizational planning and strategy as a member of the management team

7. Risk Management Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, antitrust, governing instruments, partnerships, licensing etc.

8. Office Management

- Supervise, coach and develop work and professional development of the Administrative coordinator.

- Coordinate with IT and knowledge management teams to lead the roll-out of new capabilities, training, and trouble-shooting.

- Maximize existing office space.

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