Tier 3 IT Technician

SUMMARY:
Our client is hiring a senior L3 Technician to stabilise client environments, enforce technical standards, and reduce recurring issues through proactive engineering.
 
This is a hands-on role for someone who solves problems properly, not temporarily.

POSITION INFO:
This role exists to:

• Eliminate recurring issues
• Standardise environments
• Improve project delivery quality
• Strengthen the technical capability of the team
• Resolve complex technical issues with permanent (root cause) solutions
• Enforce and implement standardised client environments
• Lead technical delivery of projects to a high standard
• Implement monitoring, automation, and proactive improvements
• Support and guide junior technicians in real-time

• Strong Microsoft 365 / Azure (identity, security, Intune, conditional access)
• Networking (firewalls, VPNs, routing, DNS troubleshooting)
• Backup and disaster recovery design and validation
• Windows Server and cloud infrastructure experience
• RMM and monitoring configuration experience
• PowerShell scripting / automation capability
• Proven structured root cause troubleshooting approach
• Experience delivering technical projects end-to-end
• Experience working in an MSP or multi-client environment

• Microsoft certifications (Azure, M365)
• Experience with ConnectWise Manage or similar PSA
• Security hardening and compliance exposure
• Documentation and standards framework experience

• Minimum 5+ years relevant experience in IT engineering/support
• Proven experience in an MSP or multi-client environment
• Operating at senior (L3) level independently
• Demonstrated ability to solve problems without escalation dependency