Tours & Transfers Manager

Recruiter:

Phoenix Recruitment

Job Ref:

JHB001873/DB

Date posted:

Wednesday, November 11, 2026

Location:

V&A Waterfront, South Africa

Salary:

Monthly

SUMMARY:
Tours & Transfers Company based at the V&A Waterfront is looking for a proactive and organised Tours & Transfers Manager to oversee daily operations, driver & vehicle management, and business development.

Reporting to the Hotel General Manager, the successful candidate will coordinate seamless transfer services, maintain 5* standards and identify opportunities to grow sales.

POSITION INFO:
Duties: Operations & Fleet Management: Manage daily administration and operational requirements. Book and confirm transfers for guests, VIPs and employees. Coordinate outsourced transfer providers when required. Manage drivers and vehicles, including staff rosters and payroll administration. Conduct daily vehicle inspections and ensure servicing takes place at the required intervals. Maintain five-star standards of vehicle presentation, driver conduct and service delivery. Allocate duties and hold drivers accountable for completing daily tasks. Liaise daily with Central Reservations and the Concierge or Front Office teams at associated properties. Prepare daily and weekly sales and operational reports. Complete daily and monthly reconciliations of transfers and payments. Distribute rates when required. Sales, Marketing & Business Development: Identify opportunities to grow the business and increase sales. Support sales, marketing and business development activities. Manage the company's social media presence. Provide creative input and coordinate website updates with Marketing. Liaise with Marketing on the design and updating of branded materials. Assist with month-end marketing reports and public relations tasks as required. Requirements: Grade 12 \/ Matric. Minimum 2 years' experience in a similar administrative position. An NQF Level 6 diploma in Business Administration, Office Administration or Hospitality Management would be beneficial; suitable previous experience will also be considered. A valid driver's licence and PDP. Intermediate Microsoft Word, Excel and Outlook skills, including Outlook calendar management. Tech-savvy, with strong organisational skills and excellent attention to detail. A customer-focused approach and professional telephone etiquette. Practical analytical skills and the ability to produce accurate, consistent work. Ability to work efficiently in a fast-paced environment, anticipate challenges and take appropriate action. Proactive, self-motivated and able to work without supervision. Strong interpersonal skills, maturity and emotional intelligence. A friendly, positive and results-driven approach. Honest, trustworthy, reliable and respectful. Well-groomed and professionally presented.

Similar jobs you might be interested in:

Tours & Transfers Manager
Location: V&a Waterfront
Salary: Monthly
tours & transfers Company based at the V&A Waterfront is looking for a proactive and organised tours & transfers manager to oversee daily operations, driver & vehicle management, and business development.Reporting to the Hotel General manager, the successful candidate will coordinate seamless transfer services, maintain 5* standards and identify opportunities to grow sales.
2 days ago

Guest Experience Manager
Location: Cape Town
Salary:
Exceptional hospitality grows through genuine connections, thoughtful service and experiences that guests remember. The President Hotel in Bantry Bay, Cape Town, is seeking an experienced Guest Experience manager to lead our Guest Experience team and inspire exceptional service throughout the hotel. As we continue our journey toward luxury, you will take ownership of the guest journey, from person...
2 days ago

Operations Manager
Location: Cape Town
Salary: Monthly
One of our clients is looking for an Operations manager to oversee tourism and transport operations in Cape Town. The role focuses on fleet management, staff supervision, hotel partner relationships and coordinating transfers, tours, group movements and VIP services while ensuring operational efficiency and service excellence.
16 days ago

Senior Operations Manager
Location: Capetown
Salary: R 30 000 Per Month
Operations manager
16 days ago

Guest Relations Officer
Location: Stellenbosch
Salary:
A luxury lodge and spa in the heart of the Cape Winelands is seeking a polished and experienced GUEST RELATIONS OFFICER (FIXED TERM) to join their team.
23 days ago

Field Guide
Location: Hoedspruit
Salary:
A private safari operation based in the Hoedspruit area of Limpopo is seeking a qualified and personable ððððð ðð¨ððð to join their team.
10 days ago

Guest Activity Coordinator
Location: Simonstown
Salary:
The Guest Activity Coordinator is a newly created position responsible for coordinating and delivering exceptional guest experiences beyond the property.At its core, this is a driving and touring role, requiring an individual who is confident transporting guests, hosting excursions and acting as an ambassador for the luxury hospitality brand throughout the Cape.The successful candidate will be res...
21 days ago

Guest Activity Coordinator
Location: Simonstown
Salary:
The Guest Activity Coordinator is a newly created position responsible for coordinating and delivering exceptional guest experiences beyond the property.At its core, this is a driving and touring role, requiring an individual who is confident transporting guests, hosting excursions and acting as an ambassador for the luxury hospitality brand throughout the Cape.The successful candidate will be res...
29 days ago

Senior Guest Relations Officer | La Residence
Location: Franschhoek
Salary:
44 days ago

Branch Manager
Location: Africa: Namibia
Salary: $1000000 Annually
Are you a commercially driven leader with a proven track record in the construction equipment, formwork, scaffolding, plant hire, temporary work, or related industrial sectors? Our client is seeking an experienced Branch manager to take ownership of a well-established operation and drive profitable growth, operational excellence, and customer development within the Namibian market.
1 day ago