SUMMARY:
Tracer Agent (Debt Collection)
POSITION INFO:
Minimum Requirements:
• Matric Certificate (Grade 12).
• Minimum 2 years’ experience in a similar tracing role within a debt collection or
call centre environment.
• Must be proficient in:
o Excalibur
o SAP
o CBP
o Other tracing platforms and databases (Advantageous)
• Advanced computer literacy with strong MS Office skills (Excel, Outlook, Word).
• Strong investigative, analytical and critical-thinking skills.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Experience working with government or municipal accounts.
