SUMMARY:
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POSITION INFO:
Department: People & Culture – Learning & Performance Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with occasional travel to stores nationwide) Employment type: Full-time, permanent Role Purpose To be Cash Crusaders’ in-house technical authority and lead content creator for every product category we buy, sell and loan against (electronics, mobile devices, audio\/visual, gaming, musical instruments, tools, sporting goods, jewellery and luxury items). This role owns the full lifecycle of product-knowledge and technical-training content delivered via the LMS, certification programmes, quick-reference guides, video demos and on-the-floor coaching tools – ensuring every buyer, seller and cashier across corporate and franchised stores has accurate, up-to-date and practical knowledge that drives margin, authenticity confidence and sales conversion. Key Responsibilities Product-Knowledge Content Ownership Research, write, film, edit and publish accurate, engaging and bite-sized training modules for the LMS on all major and emerging product categories. Create and maintain product-specific cheat sheets, video demonstrations, comparison tables, troubleshooting guides and authenticity checklists used daily by store teams. Develop and manage certification and re-certification assessments (including practical photo\/video submissions). Technical & Category Expertise Continuously deepen expertise on specifications, common faults, fakes, grading criteria and valuation indicators across all traded categories. Stay ahead of new releases, technology trends and counterfeit techniques through self-directed research and market observation. Serve as the national technical escalation point for complex authenticity, grading or valuation queries from stores. Collaboration & Deployment Partner with CCW & Merchandising to align training roll-outs with new stock lines and promotional campaigns. Work closely with the Training Manager and regional trainers to embed product-knowledge modules into induction and upskilling programmes. Analytics & Impact Measurement Monitor and report certification rates, average scores per category and correlation with mystery-shopper product-knowledge results and store gross profit. Identify knowledge gaps from mystery-shopper reports and deploy targeted micro-content to address them immediately. Qualifications & Experience Degree or diploma in electronics, audio engineering, music technology, multimedia, education or related field (advantageous). 3–7 years’ hands-on experience with consumer electronics, mobile devices, hi-fi, gaming, musical instruments or similar retail\/technical environment. Proven track record creating training content (LMS modules, video tutorials, guides) – portfolio required at interview. Competent video filming and editing skills (high-quality phone-based editing acceptable). Experience with any LMS platform advantageous. Basic graphic design ability (Canva, Photoshop or equivalent). Key Competencies & Personal Attributes Deep personal passion for gadgets, music equipment, gaming and technology – the person friends turn to for buying advice. Exceptional research skills and obsessive attention to technical detail. Gift for translating complex specifications into simple, store-floor language. Creative, energetic and deadline-driven. Comfortable on camera and confident presenting online or in person. Team player who gets energy from seeing store teams succeed because of the content you created.
