Training Manager

SUMMARY:
Training Manager - QSR - Newlands East, Dbn.

POSITION INFO:
Purpose of the Role Our reputable QSR \/ Fast Food client is seeking an experienced and driven Training Manager to lead and manage the regional training function across KwaZulu-Natal. The successful candidate will be responsible for developing and implementing structured training programs, leading a team of approximately 20 trainers, ensuring Standard Operating Procedures (SOPs) are consistently maintained across all stores, and supporting new store openings through effective coaching and operational training. This role requires a hands-on leader with strong fast-food operational knowledge, excellent people management skills, and the ability to travel extensively throughout the region. Minimum Requirements Qualifications - Matric (Grade 12). Experience - Minimum 5-10 years' Fast Food \/ QSR Operations Management and Training experience. - Proven experience managing and leading a training team. - Experience facilitating operational and classroom-based training. - Experience with staff rostering and workforce planning. - Experience supporting new store openings and operational rollouts. - Strong administration and reporting experience. - Experience within a high-volume restaurant or takeaway environment. - MICROS experience will be advantageous. Technical Knowledge - Strong knowledge of Fast Food \/ QSR operations. - Solid understanding of Standard Operating Procedures (SOPs). - COS, GP and GRV knowledge is essential. - MS Office proficiency (Word, Excel, PowerPoint, and Outlook). - Ability to prepare professional reports and presentations. - Excellent planning, coordination, and organizational skills. - Strong verbal and written communication skills. - Strong leadership, coaching, and mentoring abilities. - Good balance of technical operational knowledge and people development skills. Additional Requirements - Valid driver's license. - Own reliable vehicle. - Willingness to travel extensively throughout KZN. - Fluent in English (written and verbal). - Willing to work flexible hours, including extended periods away from home when supporting new store openings or operational training requirements. Key Responsibilities The Training Manager will be responsible for: - Developing and implementing structured training programs. - Delivering operational training in accordance with company Standard Operating Procedures. - Managing, coaching, and developing a team of approximately 20 trainers. - Planning staff rosters and coordinating trainer schedules. - Monitoring employee performance and identifying training needs. - Maintaining accurate training records, attendance registers, and performance documentation. - Conducting performance evaluations and providing coaching where required. - Delivering daily operational training updates. - Facilitating presentations and training workshops. - Supporting new store openings through hands-on training and mentoring. - Signing off management trainees across the region. - Monitoring training reports and addressing operational concerns. - Providing GP and GRV training and troubleshooting support. - Ensuring training rosters and weekly updates are submitted within deadlines. - Coordinating staffing requirements and training plans for new store openings. - Working closely with Operations to improve operational performance and employee capability. Competencies - Strong leadership and people management skills. - Excellent coaching and mentoring ability. - Highly organized with exceptional planning skills. - Strong administration and attention to detail. - Excellent communication and interpersonal skills. - Ability to manage multiple priorities in a fast-paced environment. - Results-driven with a proactive approach to problem-solving. - Confident facilitator with strong presentation skills. - Adaptable and willing to travel extensively. Working Hours - Monday to Saturday. - Standard hours: 08:00 - 17:00. - Peak trading periods: 12:00 - 20:00. - Must be willing to stay at outlying locations for up to 10 days or more when supporting new store openings or urgent operational training requirements. Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.