Training Manager

SUMMARY:
Our client is seeking an experienced and passionate Training Manager to join their team in Woodstock, Cape Town. The ideal candidate will have 3–5+ years’ experience in a Training and Development/L&D role, preferably within the hospitality industry, with a proven track record in developing and delivering training programmes for operational staff. Experience in induction, onboarding, and refresher training is essential.

POSITION INFO:
A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Training \/ Hospitality BASIC SALARY : Market related START DATE : A.S.A.P REQUIREMENTS: 3-5+ years' experience in a Training and Development (L&D) role. Experience within hotels, lodges, restaurants, casinos, resorts, or luxury hospitality. Proven experience in developing and implementing training programmes for operational hospitality staff. Experience conducting induction, onboarding, and refresher training. DUTIES: Class Facilitation & Training: Facilitate a variety of training programmes and classes. Facilitate both practical, in-store training and theoretical, classroom-based training. Develop and write course materials and training content. Annual Training Planning & Tracking: Develop and maintain the annual training planner. Plan and schedule internal and external training programmes throughout the year. Coordinate sponsored training initiatives. Accurately track all training completed across the Group by employee to support effective reporting. Develop and maintain franchisee training planners and brand training packs, including SOPs, systems, and procedures. New Store Opening Training: Deliver brand-specific staff training for new store openings. Provide management training on company systems and procedures, including Kissflow, Magicbox, Micros, and the e-learning platform. Deliver full-team training on audit procedures and systems. Coordinate support facilitators for in-store training, including bar and coffee training. Provide overall operational training support during opening week. Company Induction Programme: Conduct monthly induction programmes for new employees, including an overview of the company. Provide systems and procedures training for newly appointed managers. Present the company organisational structure and reporting lines. Communicate career development and growth opportunities within the Group. Annual Workplace Skills Plan (WSP) Submissions: Track and monitor WSP targets throughout the year. Ensure the annual WSP submission is completed by the end of April. Maintain accurate and up-to-date training records to support WSP compliance and reporting. External Training Sponsorship Management: Manage and regularly update the annual external training sponsorship budget, including DEG funding. Ensure compliance with all sponsorship contract requirements and agreed deliverables. Evaluate and compile reports on the effectiveness and outcomes of sponsored training. Provide accurate and timely reporting to sponsors in line with contractual obligations. Maximize available external training funding opportunities. Additional Responsibilities: Perform additional duties and responsibilities as required to meet operational needs and as directed by Management. HOURS: Monday to Friday: 08:00 - 17:00 Should you meet all the requirements, apply on our website at Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.