Training Officer

SUMMARY:
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POSITION INFO:

Job Purpose: 

• To assess the current skill set within the business and to identify area’s for improvement and further training. To take charge in development and implementation of learning interventions to improve productivity and elevate employee confidence levels. Training interventions should be aimed at improving employee’s skill levels within the business and the overall performance of individuals within the business. The training consultant will also be responsible for updating and evaluating training content and aligning such with the goals of the business
• Reporting Structure: Training Consultant will report directly to the HR HOD / HR Manager

Minimum Requirements:

• Matric / Grade 12 
• National Diploma in Human Resource Management or relevant Qualification (advantageous)
• 2+ years' experience in an HR / Training environment/role
• Valid Driver’s License + own vehicle (Code 8 unendorsed – must be willing to travel to the company's stores nationally)
• SDF / Training Certifications (advantageous)
• Health and Safety Training Capabilities / Accreditation (advantageous)

Main Responsibilities:

• Evaluate existing training and development programs within the business
• Ensure training material is relevant and in line with the needs of the business and
  current market trends
• Revise, modify and update training materials within the business
• Collaborate with internal departments and HODs to develop training materials that achieve defined learning outcomes and meet the needs within the business
• Create course materials and teaching aids that support content delivery and skills assessments
• Conduct training sessions across the business with relevant content to various levels of employee’s within the business
• Conduct effective training in person and via electronic means
• Co-ordinate training interventions within the business including logistics and planning
• Provide day-to-day guidance and leadership to employee’s within the organisation
• Deploy feedback tools to assess the effectiveness of the training curriculum and content
• Track training outcomes and ensure alignment with business objectives
• Identify individual and organizational obstacles to learning and facilitating training interventions
• Respond to trainee questions and adjust course content to align with needs of learners / training audience
• Develop evaluation and feedback channels
• Ad Hoc duties assigned within an HR department environment

Brand Ambassador:

• Enhance the company’s external brand and image through building relationships and partnering with key stakeholders in the training and development sectors to create and promote an attractive employer brand across the territories in which we operate and to ensure interventions meet the business needs and fits the culture of the business
• Drive word-of-mouth employer brand awareness

Reporting:

• Compile regular weekly, monthly and ad hoc project reports on training interventions / needs / requirements / roll-outs
• Report on training interventions that will benefit the business and/or are relevant within
  the retail industry
• Determine metrics to track and monitor the effectiveness and efficiency of the training
  function within the business

Key Skills and Competencies:

• Ability to work under pressure
• Ability to use own initiative and make decisions
• Creative and Forward Thinking
• Excellent communication Skills on all levels
• Team Player
• Computer literate
• Accuracy and good attention to detail
• Willingness to learn
• Excellent people skills and ability to interact with persons on all levels
• Organized and Driven
• Problem-solving ability
• Market Research Skills
• Ability to Present as an Ambassador of the Business