Transport Coordinator

SUMMARY:
Our client is seeking an experienced Transport Coordinator to join their team in the logistics and transport solutions industry.

POSITION INFO:
Requirements:

• Grade 12/Matric with Mathematics and accounting as subject
• Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics Business Management or related field.
• 1- 2 years Intermodal experience in the transportation industry.
• Excellent negotiation skills.
• Strong knowledge of South African geography.
• Proficient in Microsoft Office.
• Working knowledge of Transportation Management Software
• Dedicated commitment to providing superior, timely, internal, and external customer service.
• Highly organized with the ability to multi-task and prioritize.
• Strong problem-solving and decision-making skills in a team environment.

• Meet and exceed customer requirements at every stage of the order fulfillment process.
• Analyse load information from the customer in order to determine and verify the appropriate routes and rates.
• Source equipment based on the most cost-effective routings to satisfy customer requirements, working within the parameters and guidelines related to profitability and rates.
• Coordinate pricing and equipment capacity to secure equipment options and power.
• Ensure the system contains complete and accurate details of the order.
• Notify the customer of any potential delays or problems pertaining to the order.
• Resolve any issues with the loads as they arise.
• Remain in contact with the customer throughout the duration of an order.
• Build carrier relationships.
• Communicate drayman changes to the Pricing department, ensuring the best carrier match to customer requirements.
• Manage the pick-up to ensure customer and carrier requirements are met.
• Obtain paperwork (bill of lading, customs documents) for movement.
• Prepare and transmit rail instructions for movement, keeping abreast of changing rail requirements.
• Coordinate load status for higher volume customers with the Tracing Team.
• Reschedule deliveries and resolve issues if required.
• Trace and monitor shipments to ensure on-time performance to customers.
• Communicate tracing information (ETA and appointment) to the customer.