Travel Advisor

SUMMARY:
Travel Advisor - Luxury Hospitality | Cape Town
📍 Cape Town | Hospitality & Travel | Full-Time | On-Site

Reservations expertise | Strong customer service skills | Experience in Front Office or Sales | Salesforce knowledge advantageous

POSITION INFO:
Inspire Journeys. Build Connections. Deliver Excellence.
Hospitality Hire is partnering with a respected recruitment agency in the search for a Travel Advisor to join a luxury hospitality group in Cape Town. This role is dedicated to creating extraordinary guest journeys by guiding clients through every step of the booking process - from initial inspiration and research to post-stay follow-up.

The Role

Key Responsibilities

• Confidently manage enquiries across the full portfolio of destinations and experiences
• Handle all guest and customer queries with accuracy, care, and efficiency
• Meet performance targets including response times, queue management, and case handling in Salesforce Omnichannel
• Maximise every booking opportunity by achieving and exceeding conversion goals
• Recommend additional perks and personalised enhancements for loyal guests
• Ensure data accuracy by capturing guest preferences and completing detailed profiles
• Follow up proactively on all bookings and enquiries until resolution is achieved

What You Bring

• Minimum 2 years’ experience in Reservations, Front Office, or a customer service role in hospitality/travel
• Strong telephone etiquette and excellent communication skills
• Highly organised with strong attention to detail
• Computer proficiency, including email communication and reservation systems
• Ability to work independently and take initiative
• Passion for delivering outstanding customer service

What’s On Offer

• Competitive salary package
• Recognition and loyalty rewards programs
• Employee wellness and support initiatives
• Continuous learning and career development opportunities