Travel Advisor

Recruiter:

Hospitality Hire

Job Ref:

CPT000110/AW

Date posted:

Tuesday, September 2, 2025

Location:

Cape Town, South Africa

POSITION INFO:
Inspire Journeys. Build Connections. Deliver Excellence.
Hospitality Hire is partnering with a respected recruitment agency in the search for a Travel Advisor to join a luxury hospitality group in Cape Town. This role is dedicated to creating extraordinary guest journeys by guiding clients through every step of the booking process - from initial inspiration and research to post-stay follow-up.

The Role

The Travel Advisor will be responsible for managing reservations across a diverse luxury portfolio, ensuring seamless communication with both guests and internal teams. You’ll act as a trusted partner to guests, enhancing loyalty and driving sales conversions while ensuring the highest service standards.

Key Responsibilities

Confidently manage enquiries across the full portfolio of destinations and experiences
Handle all guest and customer queries with accuracy, care, and efficiency
Meet performance targets including response times, queue management, and case handling in Salesforce Omnichannel
Maximise every booking opportunity by achieving and exceeding conversion goals
Recommend additional perks and personalised enhancements for loyal guests
Ensure data accuracy by capturing guest preferences and completing detailed profiles
Follow up proactively on all bookings and enquiries until resolution is achieved

What You Bring

Minimum 2 years’ experience in Reservations, Front Office, or a customer service role in hospitality/travel
Strong telephone etiquette and excellent communication skills
Highly organised with strong attention to detail
Computer proficiency, including email communication and reservation systems
Ability to work independently and take initiative
Passion for delivering outstanding customer service

What’s On Offer

This luxury brand is committed to a culture of excellence, care, and professional growth. Employees enjoy:

Competitive salary package
Recognition and loyalty rewards programs
Employee wellness and support initiatives
Continuous learning and career development opportunities

This is an exciting opportunity to contribute to unforgettable guest experiences while growing your career in the world of luxury travel.

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