Travel Consultant

SUMMARY:
Gijima Staffing Solutions is recruiting on behalf of a client for a skilled and service-oriented Travel Consultant to join a dynamic Facilities Management team. This role is ideal for a professional who is customer-focused, detail-oriented, and thrives in a fast-paced corporate travel environment. This is a 5 month contract.

POSITION INFO:

Purpose of the Role

Experience Required

• 3–5 years’ experience in corporate travel consulting, covering all aspects of travel services
• Strong ticketing knowledge, including re-issues, re-routing, and revalidations
• Experience handling domestic flights, accommodation, car hire, and transfer bookings
• Proficiency in relevant systems, including Amadeus, TravelIT (online booking tools), SAP, and MS Office

Qualifications

• Relevant Diploma in Travel and Tourism or equivalent qualification
• A Bachelor’s degree will be an advantage
• Accredited Travel & Tourism Certificate will be an added advantage

Key Responsibilities

• Manage all aspects of local and domestic travel arrangements for business travellers
• Provide accurate information on accommodation, fares, travel regulations, and travel-related requirements
• Engage with clients to understand travel needs and recommend suitable options
• Plan, prepare, cost, and manage travel itineraries
• Book flights, accommodation, car hire, group travel, conferences, and meetings
• Confirm bookings and advise travellers on luggage limits, insurance, medical requirements, passports, visas, and currency
• Ensure all required travel authorisations are obtained prior to issuing documentation
• Issue tickets, vouchers, and travel documentation in line with internal travel policies and procedures
• Work with Electronic Miscellaneous Documents (EMD) and New Distribution Capability (NDC)
• Collect payments and maintain accurate transaction records
• Assist with changes, amendments, and cancellations to travel arrangements
• Maintain traveller profiles, filing systems, and travel documentation records
• Support travellers in understanding and using airline loyalty programmes
• Research travel options to ensure cost-effective and suitable solutions
• Work collaboratively within the team and provide support to colleagues when required

Key Competencies

• Ability to work under pressure in a fast-paced environment
• Strong planning, organising, and prioritisation skills
• Excellent customer service and client relationship management
• High attention to detail and analytical thinking
• Effective time management and multitasking abilities
• Strong verbal and written communication skills
• Problem-solving and decision-making capability
• Negotiation and influencing skills
• Ability to manage high volumes with quick turnaround times