Travel Operations agent (VIP)

Recruiter:

Bright City Talent

Job Ref:

628074

Date posted:

Tuesday, August 25, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:
This role offers the chance to oversee high-profile, complex travel arrangements, directly contributing to an elite client experience and shaping operational excellence. Duties: Manage intricate and demanding VIP travel bookings across multiple channels including Spotnana and offline systems. Serve as the primary contact for VIP clients, ensuring seamless communication and support. Escalate issues promptly to ensure swift resolution and maintain service integrity. Deliver tailored quotations, premium fare options, and bespoke travel solutions. Maintain and utilise extensive knowledge of all relevant Global Distribution Systems (GDS), with specific expertise in Sabre. Organise, prioritise, and manage workflows efficiently to meet client needs and deadlines. Contribute actively to team meetings and operational discussions to support continuous improvement. Escalate client concerns, service risks, or potential issues to supervisory staff. Handle sensitive traveller data with the utmost discretion, ensuring compliance with GDPR, PCI, and health & safety standards. Maintain detailed profiles of VIP travellers for personalised service delivery. Monitor travel plans proactively, managing disruptions and providing real-time support. Liaise with airlines, hotels, ground transport providers, and key stakeholders to ensure optimal arrangements. Requirements: Minimum of 5 years of business travel experience in a consultancy or similar role. Additional language fluency in either French or Spanish Working knowledge of GDS platforms, particularly Sabre. Proven customer service excellence. Strong organisational psychology foundation. Advanced workflow management skills. Excellent communication abilities. Nice to Have: Additional experience with other GDS systems. Familiarity with luxury travel and VIP client management. This role is a full time in office role, in Cape Town city.

Similar jobs you might be interested in:

Travel Operations agent (VIP)
Location: Cape Town
Salary:
68 days ago

CONTACT CENTRE OPERATIONS MANAGER - TRAVEL INDUSTRY - CAPE TOWN
Location: Capetown
Salary: R960
Dynamic global travel business is seeking a strong operations Manager to lead a high-volume Customer Support operation and drive performance, people and customer excellence.
52 days ago

Hospitality Co-ordinator (Ticketing) - Green Point, Cape Town
Location: Capetown
Salary: Market-related
The Hospitality Co-ordinator (Ticketing) is responsible for administration, suite allocation, daily booking sheet management, customer relations, and event ticket reconciliations.
18 days ago

Credit Lead
Location: Stellenbosch
Salary:
Are you passionate about using data to make smarter credit decisions? Do you thrive at the intersection of analytics, strategy, risk, and business growth?
3 days ago

Retail Area Manager – Western Cape
Location: Cape Town
Salary:
3 days ago

Operations Manager
Location: Cape Town
Salary: Monthly
One of our clients is looking for an operations Manager to oversee tourism and transport operations in Cape Town. The role focuses on fleet management, staff supervision, hotel partner relationships and coordinating transfers, tours, group movements and vip services while ensuring operational efficiency and service excellence.
4 days ago

NATIONAL OPERATIONS MANAGER
Location: Wellington
Salary: Monthly
NATIONAL operations MANAGERLocation: Wellington, Western CapeSalary: Competitive Salary Package + BenefitsIndustry: ManufacturingAbout the PositionAn exciting opportunity exists for an experienced and results-driven National operations Manager to join a well-established manufacturing business.The successful candidate will oversee four feed manufacturing facilities across South Africa, ensuring ope...
4 days ago

Load Planner
Location: Bellville
Salary: Market related
The role develops optimal delivery plans that maximise vehicle utilisation, minimise transport costs
4 days ago

Executive Personal Assistant – 6-month Contract - CPT
Location: Cape Town
Salary:
4 days ago

Executive Personal Assistant (06 Months Fixed Term Contract)
Location: Cape Town
Salary: Annually
An excellent opportunity is available for an experienced Executive Personal Assistant to join a welcoming international organisation based in Cape Town. The successful candidate will provide high-level secretarial and administrative support to senior executives, ensuring the smooth coordination of daily activities, meetings, travel arrangements and business operations. This role requires exception...
4 days ago