Travel Support Administrator

SUMMARY:
A bespoke safari company is in need of a TRAVEL SUPPORT ADMINISTRATOR.

POSITION INFO:
This purpose‑driven boutique safari and travel company specializes in curating personalised African adventures and supporting guests throughout their journey, from initial enquiry up until their return home. They are now looking for a TRAVEL SUPPORT ADMINISTRATOR who is organised, highly communicative, and passionate about delivering exceptional service and smooth travel experiences in a fast‑paced, client‑focused environment.

Candidate Responsibilities:

• Assist in building custom itineraries, checking availability, managing provisional bookings, and preparing quotes.
• Verify all outgoing information with Safari Consultants for accuracy.
• Book and manage all logistics including road transfers and flights, ensuring calendars and tracking systems are updated accurately.
• Communicate promptly with suppliers to confirm bookings, verify invoice accuracy, and coordinate timely payments.
• Gather and organize essential guest information such as passports, dietary needs, and special requests, sharing these with camps and suppliers to personalize the experience.
• Prepare detailed pre-departure documents and maintain comprehensive guest history records for future reference.
• Ensure the smooth, efficient, and professional daily operation of the office, including handling logistics, maintaining office systems, managing supplies, coordinating hot desk rentals, and overseeing office decor and presentation.
• Coordinate with the Finance administrator to ensure all guest/supplier invoices are received and payments processed on time.
• Manage the full internal reservation process, ensuring all files and data are accurate and up to date within systems.
• Proficient use of Tourplan for managing bookings, itineraries, quoting, and client records
• Build and maintain relationships with lodges and suppliers, supporting the company’s growth strategy.
• Collaborate with Marketing to nurture leads and support business development.
• Manage Safari Consultants’ inboxes on a rotational basis during absences.
• Cover invoicing, accounting liaison, and administrative duties for absent consultants.

• Minimum two years experience in safari travel/hospitality industry
• Own transport
• Reliable wi-fi
• Own laptop and mobile phone
• Exceptional organisational and communication skills
• Excellent computer skills and travel industry etiquette
• Strategic thinking coupled with practicality
• Deep understanding of the importance of personalisation
• Exceptional attention to detail
• Ability to problem-solve and take initiative, and be inventive
• Thorough understanding of information confidentiality and personalisation of communication
• Strong ethics around sustainable tourism and implementing company standards
• Passionate about sustainability and giving back