UC Field Service Technician & Programmer

 

Recruiter:

aatriplea recruitment

Job Ref:

Telecoms

Date posted:

Tuesday, March 29, 2022

Location:

Johannesburg, South Africa

Salary:

AtripleA


JOB SUMMARY:
UC Field Service Technician & Programmer (Telecoms)

JOB DESCRIPTION:

Our client in the Telecoms Industry is looking to hire an UC Field Service Technician & Programmer.

Key Responsibilities:

  • Responding to calls logged by clients
  • Providing remote/telephonic support
  • Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time
  • Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time
  • Understanding each client’s Service Level Agreement contract and adhering to the required
  • service
  • Scheduling and completing preventative maintenance. This includes compiling full maintenance
  • reports after work are completed
  • Advanced fault-finding
  • Comprehensive knowledge of wiring, cable termination and best practice standards
  • Video Conferencing and Audio-Visual Equipment Configuration
  • Preparing properly before attending to a site
  • Liaising with suppliers and senior staff to resolve issues
  • Doing installations when no Field Service work is required
  • Being available to work overtime when required
  • Being available to travel for work when required
  • Being on stand-by when required
  • Completing training when not attending to a client
  • Must be able to work and report without direct supervision
  • Matric Essential
  • A minimum of 2-4 years audio visual experience
  • Strong knowledge of Audio-Visual systems
  • Crestron and Extron programming non-negotiable
  • Basic Room control experience.
  • Audio experience including basic DSP programming
  • Video Routing and switching experience
  • Video Conferencing endpoint experience – Polycom, Avaya
  • Good communication skills
  • Proof of technical skills
  • Good time management essential
  • Good planning skills
  • Strong attention to detail is essential
  • Must have valid Driver’s license & own vehicle

To apply, use the link:

ATripleA Recruitment and Temps

#atriplea #recruitment #vacancy # UC # Field # Service # Technician # Programmer

 

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